Overview
Work History
Education
Accomplishments
Timeline
Generic

Sally wahba

Overview

16
16
years of professional experience

Work History

Operations Manger

Petra Properties
Dubai, UAE
11.2022 - Current
  • Recruit, train and supervise staff analyze and improve or process and workflow , employee and space requirement, and equipment layout: implement changes maintain safe and healthy work environment
  • Oversee materials and inventory
  • Works with sales teams to help set and meet daily and quarterly goals
  • Manage budgets and forecasts
  • Purchase materials, plan inventory and oversee warehouse efficiency
  • Find ways to increase quality of customer service
  • Help the organization's processes remain legally compliant
  • Conduct budget reviews and report cost plans to upper management coordinate with developer to collect all requirement for marketing campaigns
  • Setting all developer training & presentation schedule
  • Monitor all campaign and leads with sales department
  • Prepare materials for meetings including planning, agenda preparation and keep minutes
  • Manage internal and external communications including email and phone correspondences
  • Maintain database for Lead Agent and Team

Bachelor of Arts
09.2023 - 07.2023

Protection Lead

AXA
Cairo
04.2016 - 10.2022
  • Ensure that the selling processes adhere to the bank's policies and all applicable regulatory regulations
  • Assist in the maintenance of a comprehensive understanding of all AXA products and services, market trends, opportunities, and competitive activity
  • Adhere to delegated tasks from Sales Supervisor
  • Manage 1‑2 Pas and ensures their adherence to the set KPIs and targets
  • Help supervisors in analyzing sales statistics and generate reports to the line manager that can be used for monitoring
  • Assist in communicating with Operations team on pending business; follow up on issuance requirements and issues that are faced
  • Achieve his/her quarterly assigned target through conducting different daily activities of face to face approaches, Selling Interviews, phone calls etc
  • Provide sales and technical support for product details, benefit illustrations, insurance policies, etc
  • To bank personnel
  • Assist bank personnel when prospects have special needs that cannot be met by the available products, such as requiring complex savings plans or detailed advice, or having loan debt obligations elsewhere and requiring protection
  • Develop a solid base of prospects and promote a strong customer focus

Senior Customer Service Representative

Emirates NBD
Cairo, Egypt
10.2015 - 03.2016
  • And follow up on the activities of bank staff that involve reaching out to prospects to set up meetings and selling Life, Property, and
  • Casualty insurance to these prospects
  • You will also be in charge of the weekly, monthly, and annual activity reports that the Company requires for the assigned bank branches
  • Serve as the liaison between bank personnel and the company in terms of collecting and submitting completed application forms and proofs of initial premium payment to the company
  • In charge of the bank Branches supply replenishment of brochures, corporate profiles, applications, and investment guides by monitoring branch supplies and requesting supplies from the Marketing Department
  • The Protection Advisor, who will be responsible for supporting multiple branches, will need to allocate his or her time and energy appropriately
  • Attend the branch management's regular meetings to discuss action plans, activities, training, etc
  • Provide superior after‑sales services to customers, including but not limited to medical bookings and arrangements, conducting welcome calls, responding to inquiries, and so on
  • Manage all inquiries, requests, and complaints from customers to maximize their satisfaction
  • Find new ways to sell to existing customers, like cross‑selling, taking referrals, etc., to boost sales
  • Meet all business requirements in terms of accuracy and reporting deadlines
  • Maintain high premium persistence and health renewal measures by following up on his or her at‑risk policies on a regular basis and making all necessary retention efforts
  • Responsible for his/her branch's archiving system
  • Follow company policies and procedures in terms of regulatory guidelines, PCI, etc
  • Maintain strong relations with bank staff to ensure their cooperation through the referral process
  • Introduce companyʼs new products to the bank staff to ensure their full awareness of all AXA products
  • Meet sales goals by approaching prospective customers referred by bank employees
  • By approaching potential clients, you can seize new opportunities and expand into new markets
  • Conduct outside meetings with clients if necessary
  • Perform all other duties assigned by the manager
  • Senior Customer Service

Protection Consultant

AXA
Cairo, Egypt
06.2010 - 09.2015
  • Where 12 years of sales experience, team leadership, customer management, negotiation, and communication skills will be useful in developing effective client relationships and sales planning to drive revenue in national and international markets
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

October 6 University
Cairo
09.2004 - 06.2008
  • Team Work problem solving

Education

Customer Service Flexibility Active listening communication Negoatiation Leadership Self-motivated and self -

Accomplishments

  • Name, Address
  • Dubai Silicon oasis - Dubai
  • Dubai / UAE
  • Phone number

Timeline

Bachelor of Arts
09.2023 - 07.2023

Operations Manger

Petra Properties
11.2022 - Current

Protection Lead

AXA
04.2016 - 10.2022

Senior Customer Service Representative

Emirates NBD
10.2015 - 03.2016

Protection Consultant

AXA
06.2010 - 09.2015

October 6 University
09.2004 - 06.2008

Customer Service Flexibility Active listening communication Negoatiation Leadership Self-motivated and self -

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Sally wahba