2
Languages
1
Certification
7
years of professional experience
Professional retail client advisor prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Work History
3 Years 7 Months
02.2023 - 09.2026
3 Years 7 Months
Retail Sales Associate
Atlantis The Royal | Dubai
02.2023 - 09.2026
- Delivered personalized service to international resort guests, building rapport quickly and anticipating needs.
- Maintained polished visual merchandising standards to support premium brand presentation.
- Managed high net worth transactions with proficiency and contributed to 20% of sales target achievement.
- Delivered personalized service to international resort guests, building rapport quickly and anticipating needs
- Collaborated with colleagues across departments to ensure seamless guest experiences
- Working in a multicultural environment and being part team to achieve one common agenda.
- Provided exceptional hospitality to guests in various settings. and flexible in different environments and situations on day-to-day based
1 Year
01.2021 - 01.2022
1 Year
Sales and Customer Service Representative
Atlantis The Palm | Dubai
01.2021 - 01.2022
- Recommended tailored products and experiences to align with guest needs, ensuring adherence to brand standards
- Resolved guest inquiries using luxury service standards and accurate property information.
- Maintained accurate records in CRM and booking systems for timely follow-up.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
1 Year
01.2020 - 01.2021
1 Year
Sales and Customer Service Representative
Jumia Online | Nairobi, Kenya
01.2020 - 01.2021
- Handled customer inquiries, orders and complaints, keeping a friendly and solution-focused approach
- Developed effective communication and multitasking skills while supporting a high volume of customer interactions
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Converted calls and emails into 10% sales increase
Education
Digital Marketing and Social Media Marketing Certificate
Coursera | 02.2026
Diploma - Community Development and Social Work
University of Nairobi | Nairobi | 01.2019
Skills
Sales techniques
Customer complaint resolution
Client support
Merchandise presentation skills
Fashion styling
Inventory management
Relationship building skills
Accomplishments
- Collaborated with team to build high net worth client profiles
- Documented and recorded one the best revenue sales contribution which led to departmental recognition .
- Appointented as junior visual merchandise ,because of my expertise and attention to details .
Certification
Digital Marketing and Social Media Marketing Certificate – Coursera, Feb 2026
LANGUAGES
English – fluent (spoken and written)
Swahili
Timeline
Retail Sales Associate
Atlantis The Royal
02.2023 - 09.2026Read more
Sales and Customer Service Representative
Atlantis The Palm
01.2021 - 01.2022Read more
Sales and Customer Service Representative
Jumia Online
01.2020 - 01.2021Read more
Coursera - , Digital Marketing and Social Media Marketing Certificate
Read more
University of Nairobi - Diploma, Community Development and Social Work
Read more