Mohamed A. Abass
Al-Ain
Summary
Accomplished Branch Supervisor with extensive expertise in call center and pharmacy operations, adept at staff management and training. Demonstrates strong attention to detail, ensuring high-quality service delivery while maintaining accuracy and safety in medication dispensing. Proficient in various software technologies, effectively leading diverse teams to achieve operational excellence. Committed to fostering collaborative environments that enhance patient care through exceptional communication with staff and healthcare professionals.
Overview
7
7
years of professional experience
Work History
Pharmacy Supervisor
Al-Ain pharmacy
Al-Ain city
09.2020 - Current
- Managed daily pharmacy operations to ensure seamless functionality.
- Maintained adherence to regulatory and safety standards.
- Conducted detailed financial analysis consistently.
- Conducted comprehensive training and supervision of pharmacy personnel, reported monthly evaluations to management.
- Coordinated staff shifts, ensuring coverage met organizational needs.
- Assessed employee performance and resolved issues promptly.
- Maintained accuracy in providing customer support.
- Handled and resolved complaints while developing standardized customer service procedures.
- Delivered effective counseling on medications to patients.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Conducted recruitment and training sessions for new drivers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Ensured that agents complied with applicable laws regarding privacy protection.
- Monitored call recordings to identify areas for improvement and compliance with protocols.
- Monitored calls for quality assurance purposes.
- Assigned tasks to agents based on their skillset and availability.
Store Manager
Marina pharmacy
Dubai
01.2018 - 08.2020
- Served as a Pharmacist during initial six-month period.
- Directed team towards achieving top-notch outcomes.
- Reduced pharmacy expiration rates significantly.
- Managed day-to-day sales operations, ensuring monthly goals met.
- Oversaw procurement of monthly supplies for Atlantis The Palm clinic.
- Expanded insurance market presence through partnerships with neighboring clinics.
Education
Bachelor of Pharmacy -
faculty of pharmacy
Mansoura, Egypt01.2014
Skills
- Achievement-Driven
- Task Prioritization
- Effective Decision Maker
- Operational Efficiency
- Relationship Management Skills
- Stress Management
- Respectful Communication
- Performance metrics
- Workflow optimization
Timeline
Pharmacy Supervisor
Al-Ain pharmacy
09.2020 - Current
Store Manager
Marina pharmacy
01.2018 - 08.2020
Bachelor of Pharmacy -
faculty of pharmacy
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