Salma Abdalla
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in performance management, team leadership, and customer service excellence. Demonstrates strong decision-making and project management skills, effectively managing operations while ensuring compliance and stakeholder engagement. Proficient in conflict resolution techniques and communication, with a proven track record in performance monitoring and training program design. Committed to fostering diversity and inclusion through coaching and mentoring, aiming to drive organizational success.
Skilled in leadership and strategic planning, ensuring seamless human resources operations.
Overview
23
23
years of professional experience
4
4
Certification
Work History
HR manager
MJ Metals Dmcc
Dubai, UAE
10.2023 - Current
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Facilitated training programmes to enhance employee skills.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Collaborated closely with senior leadership team on strategic HR decisions.
- Developed bonus and incentive programmes to drive employee performance.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
- Maintained open communication channels with employees, fostered trust within teams.
- Conducted regular performance evaluations, identified areas of improvement.
Senior Purser Compliance and Standards
Emirates Airlines
Dubai, United Arab Emirates
12.2020 - 09.2023
- Supervised and optimised leaders' onboard performance with targeted feedback
- Developed crew skills through mentoring and training, improving onboard service excellence
- Led onboard trials and compiled data and feedback
- Collaborated with stakeholders to implement changes improving procedural efficiency and compliance adherence
- Ensured compliance and standards while managing premium economy enhancements and innovative cabin features
- Directed cabin services efficiently to ensure passenger comfort during journeys.
- Liaised with catering staff to deliver top-notch dining experience for passengers.
- Enhanced operational procedures through consistent review and improvement initiatives.
- Ensured safety regulations adherence to maintain a secure environment on board.
Safety and Emergency procedure Instructor
Emirates Airlines
Dubai, United Arab Emirates
05.2014 - 12.2020
- Delivered training to new crew on compliance and emergency procedures in theory and practice
- Delivered recurring training courses to support annual aviation licence renewal for flight crew
- Developed CRM session for cabin crew returning to work
- Ensured that all safety guidelines were followed during practical sessions reducing risk of accidents.
- Updated course materials, content and delivery.
- Maintained records of assessments and submitted timely feedback to students.
- Facilitated sessions to enhance crew soft skills and awareness of human limitations for safety on board
Inflight Purser
Emirates Airlines
Dubai, United Arab Emirates
06.2007 - 12.2020
- Managing the world's largest passenger's aircraft, ensuring the safety of up to 615 customers and 30 crew
- Team management, development of on job training, support and lead in order to achieve success within a culturally diverse professional team
- Provided prompt problem resolution, achieving high passenger satisfaction rate.
- Ensured safety regulations adherence to maintain a secure environment on board.
- Oversaw revenue activities accurately for proper financial control onboard ship.
- Implementation and monitoring of the five main Emirates Purser competency principles including Facilitating Resources, Professional knowledge, Customer Relationship Management, Crew Leadership and Professional Image
Cabin Supervisor
Emirates Airlines
Dubai
08.2005 - 06.2007
Cabin Crew
Emirates Airlines
Dubai
03.2002 - 08.2005
Education
Executive MBA - Management and Business Administration
Hult Business School
Dubai 10.2024 -
Bachelor of Arts - English literature and language department
Faculty of Arts
Skills
- Performance Management
- Team Leadership
- Customer service excellence
- Decision Making
- Project Management
- Operation Management
- Conflict Resolution Techniques
- Communication and interpersonal skills
- Performance monitoring
- Stakeholder engagement
- Training programme design
- Compliance monitoring
- Effective communication
- Coaching and mentoring
- Diversity and Inclusion
Languages
Arabic
Fluent
English
Fluent
Affiliations
- Diving
- Travelling
- Dancing
- Working out
Certification
Hospitality Learning Experience EHL Accredited (Emirates Training College 2022)
Certified Personal Trainer Level 3 (PTA global 2020)
Certified NLP and Life Coach (Robert Simic Institution 2018)
Completed Train the trainer course (Emirates Training College 2016)
Timeline
Executive MBA - Management and Business Administration
Hult Business School
10.2024 -
HR manager
MJ Metals Dmcc
10.2023 - Current
Senior Purser Compliance and Standards
Emirates Airlines
12.2020 - 09.2023
Safety and Emergency procedure Instructor
Emirates Airlines
05.2014 - 12.2020
Inflight Purser
Emirates Airlines
06.2007 - 12.2020
Cabin Supervisor
Emirates Airlines
08.2005 - 06.2007
Cabin Crew
Emirates Airlines
03.2002 - 08.2005
Bachelor of Arts - English literature and language department
Faculty of Arts
Similar Profiles
Siddhardha BobbaSiddhardha Bobba
IT Support/Administrator at KNS METALS, KNS METALS DandenongIT Support/Administrator at KNS METALS, KNS METALS Dandenong
Deborah KalengaDeborah Kalenga
Office Administrator at Alliad DMCC Company formerly GCC ServicesOffice Administrator at Alliad DMCC Company formerly GCC Services
Pradeep Kumar K SPradeep Kumar K S
Operations Manager - Global Hub Operations at WaterFront Maritime Services DMCCOperations Manager - Global Hub Operations at WaterFront Maritime Services DMCC