Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Salma AH

Salma AH

Dubai

Summary

Seasoned Business & Customer Service Administrator with over 7 years of experience excited to join your team and contribute to its success. Expertise in financial operations, office management, customer service, and human resources. Well-rounded skill set that adds value to your organization. Proven track record of leveraging technology to enhance productivity. Recognized for exceptional communication and leadership abilities. Comprehensive toolkit acquired throughout professional journey enables significant impact within your organization.

Overview

13
13
years of professional experience

Work History

Business Administrator | Customer Relationship Officer

V Zone International LLC
08.2022 - Current
  • Streamlined daily office operations, including meeting coordination, supply management, and cultivating a productive work environment.
  • Managed accounts payable and receivable, ensuring financial transactions were processed accurately and efficiently.
  • Facilitated human resources processes, from recruitment and onboarding to record-keeping and coordinating training initiatives.
  • Addressed customer inquiries with prompt, informative responses, and effectively resolved issues to maintain high satisfaction levels.
  • Analyzed customer feedback, pinpointing areas for improvement, and communicated insights to appropriate teams for action.
  • Supported the sales team by managing customer accounts, nurturing leads, and contributing to successful deal closures.
  • Guided new clients through a seamless onboarding experience, ensuring comprehensive understanding and utilization of services.

Customer Service Representative

FedEx
08.2021 - 08.2022
  • Demonstrated excellence in maintaining a positive, empathetic, and professional demeanor with customers consistently.
  • Proven track record of prompt response to customer inquiries, ensuring high levels of customer satisfaction.
  • Skilled in multi-channel communication with customers, including phone, email, and live chat.
  • Expertise in acknowledging and effectively resolving customer complaints to foster trust and loyalty.
  • In-depth knowledge of products, enabling accurate and informative responses to customer queries.
  • Provided comprehensive service and advice to customers on shipping processes, enhancing customer experience.
  • Coordinated with customers and operations team to facilitate the provision of Bill of Exit and Bill of Entry.
  • Efficiently managed the distribution of invoices and airway bills to customers upon request.

Admin Accounts Assistant

Al Marai General Transport and Real Estate
10.2011 - 01.2016
  • Streamlined administrative procedures by preparing and organizing essential documents for meetings, conferences, travel, and expense reporting.
  • Established and maintained efficient office filing systems and managed incoming correspondence.
  • Enhanced customer engagement through proactive telecalling, fostering relationships with new and existing tenants and landlords for contract initiation and renewals.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving complaints.
  • Managed financial operations, including petty cash handling, voucher preparation, and verification of bank deposits, ensuring accuracy in day-to-day transactions.
  • Monitored and recorded office expenditures to assist with budget management and cost control.

Education

Bachelor of Commerce - Computer Application

Calicut University
03.2011

Skills

MS Office

Communication

Office Management

Financial Administration

Human Resources Support

Project Coordination

Customer Support

Relationship Management

Sales Support

Client Onboarding

Compliance Knowledge

CRM System

Languages

Malayalam
English
Hindi

Personal Information

  • Date of Birth: 05/06/1990
  • Marital Status: Married
  • Visa Status: Husband Visa

Timeline

Business Administrator | Customer Relationship Officer

V Zone International LLC
08.2022 - Current

Customer Service Representative

FedEx
08.2021 - 08.2022

Admin Accounts Assistant

Al Marai General Transport and Real Estate
10.2011 - 01.2016

Bachelor of Commerce - Computer Application

Calicut University

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Salma AH