Salma Albaghdadi
Dubai
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
4
4
years of professional experience
3
3
Certifications
1
1
Language
Work History
Flight Attendant
Emirates
01.2023 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Advisor
Permanent TSB Dublin
05.2022 - 01.2023
- Communicated with clients regarding account services, statements, and balances
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Evaluated customers information to explore issues, develop potential solutions and maintain high quality service
- Facilitated communications through management of inbound and outbound customer calls
Sales Representative
11.2021 - 03.2022
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Fundraiser
UNICEF
08.2021 - 11.2021
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving clarification issues
- Served customers and followed outlined steps of service Working in a team of 9 to gain certain targets.
Healthcare Assistant
Comfort Keepers
04.2021 - 08.2021
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes
- Organized and maintained medication closets and first aid supplies
- Lifted patients using appropriate equipment in accordance with moving and handling policy
- Observed patient skin conditions and reported findings to registered nurse
- Maintained clean environment with due consideration to health and safety issues and infection control policy
- Worked with comfort keepers to complete 8 shifts care taking and offering companionship to clients as a daily requirements.
Education
International Foundation Certificate - economics and social science
University College Dublin
Dublin 01.2020 - 8 2020
Skills
Adaptability
Communication
Time Management
Creative
Responsible
Certification
Licensed Cabin Crew - January 2023
Timeline
Awareness to Persons With Disability - Autism, Emirates - February 2023
02-2023
Hospitality, Emirates - February
02-2023
Flight Attendant
Emirates
01.2023 - Current
Licensed Cabin Crew - January 2023
01-2023
Customer Advisor
Permanent TSB Dublin
05.2022 - 01.2023
Sales Representative
11.2021 - 03.2022
Fundraiser
UNICEF
08.2021 - 11.2021
Healthcare Assistant
Comfort Keepers
04.2021 - 08.2021
International Foundation Certificate - economics and social science
University College Dublin
01.2020 - 8 2020
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