Salma A Lobo

Promoted to Specialist - Authorizer Role on April 2022.

• Extensive knowledge of policies for the authorization of all investment requests from client. (Bond, ETF's, Structure Notes & Mutual fund).
• Supported in generating USD 50,000,000 by ensuring smooth flow of transactions through effective coordination with the Relationship manager and front office.
• Effectively Coordinating with Fund admin, Brokerage and Relationship Managers/ ASM / Front Office for providing quick resolution to queries.
• Excellence in preparing and publishing monthly reports such as revenue, error reports, and end-of-day analysis for senior management, as well as providing valid risk profiles MIS of customers for easy reference by front office, relationship officers, and relationship managers.
• Proficient in posting financial transactions, GEFU, and manual debits in FCUBS, showcasing my strong skills in financial management and banking operations.
• Creation and Monitoring of security ISIN on Prospero as per the request received from departments.
• Dedicated to ensuring continuous improvement in processes and actively participate in step-change improvement projects and User Acceptance Testing (UAT) to drive efficiency and effectiveness in operations.
• Conducted thorough incident investigations to prevent future financial errors and ensure accuracy in financial processes.
• Played a key role in projects involving analyzing systems, identifying and specifying developments and improvements, as well as coordinating User Acceptance Testing (UAT) and implementation of new systems like Prospero.
• Maintained faultless quality control standards, resulting in reduced downtime and maximized revenue.
• Mitigated operational risk, developing risk management plans to identify potential factors and implement preventative strategies.
• Maximised staff performance by establishing clear, measurable key performance indicators.
• Developed, recommended and implemented strategies to improve employee work quality and speed.

• Handling and processing of Investment application such as structured products, bond purchases & sale, Deposits, and service requests of high net-worth clients.
• Managing customer centric operations, forwarding instructions to the concerned department and ensuring customer satisfaction by achieving delivery and service quality norms within minimum TAT.
• To ensure all required documents are available prior to opening Saving Accounts and Bahrain call account opening.
• To perform pre check and ensuring completed documentation as per policy are available before processing for account opening.
• Effective coordination with CPU / branch and Bahrain Processing team for account opening within TAT.
• Following the process / procedures of the bank and ensure compliance to rules and regulations of the bank including latest circulars and notification.

• To provide excellent service to high net-worth clients and coordinating for resolution with the Singapore and India operation teams so as to achieve client retention.
• Maintenance of Performance MIS of private banking Relationship managers.
• Providing support to Relationship managers for resolving Singapore and DBU related queries raised by HNI clients.
• Following the process / procedures of the bank and ensure compliance to rules and regulations of the bank including latest circulars and notification.
• Manage the preparation of financial statements, orderly recording of entries and preparation of invoices so as provide support to Accounts Manager in all aspects of financial reporting.
• Carried out thorough customer assessments to minimize financial risk.
• Minimized discrepancies by effectively training employees on best practices, policies and procedures.
• Maintained faultless quality control standards, resulting in reduced downtime and maximized revenue.

• Providing detailed explanations and training for electronic transfers and payments to be made online through BNPLINK and Netpay application to International and National Corporate Clients.
• Preparation of daily, weekly and monthly account statements and MIS for corporate client for analysis.
• Rectification of payment and transactions upload file in Netpay and providing rectified upload file to corporate client.
• Keeping track and updating corporate clients of the online transactions and RTGS / NEFT payments done to corporate payees.
• Resolving client queries pertaining to RTGS / NEFT and Tax payments and online transactions through emails.
• Advised customers on financial products to suit personalised needs.
• Informed customers of changes to products, services and laws affecting current accounts.
• Carried out diligent incident investigations to eliminate future financial errors.

• Prepare MIS report based on input collated from different projects and sending across report for analysis.
• Prepare MIS for ISO 20K domains pertaining to applications, i.e., Change Management, Problem Management, Configuration Management, Release Management.
• Prepare Application dashboard and send it across to all stakeholders for analysis on the performance of the Application Team on a weekly and monthly basis.
• Devised periodic information technology goals and integrated appropriate computer systems.
• Tracked and reported progress of service improvement plans and major issue revelations Servers.

• One point contact between NRI Sales (UAE, Qatar, Bahrain and Oman) teams & India Sales Team and Central Processing Centre (CPC) to resolve issues relating to NRI 3 - in - 1 trading account opening Applications, Trading and Demat queries.
• Providing status of all cases requested by various teams & updating MIS for each case.
• Resolving escalated cases & reverting to queries raised by NRI Sales (UAE, Qatar, Bahrain, and Oman) teams and India Sales teams.
• Scrutinizing trading account opening applications and Verification of documents on behalf of ICICI BANK LTD.
• Developed and implemented value-adding strategies to increase product and service profitability.