Salma Benchchaoui
Dubai,UAE
Summary
Dedicated professional with expertise in customer service and front desk operations, excelling in phone and email communication. Demonstrates strong time management skills and proficiency in Microsoft Office applications, including Word and Excel. Known for adaptability and responsibility, with a proven track record in data entry and fostering positive customer and client relations. Committed to enhancing operational efficiency while pursuing opportunities for career growth within dynamic environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Noor Al Mamzmar
Dubai
05.2025 - 09.2025
- Elevated customer satisfaction through professional assistance.
- Maintained accurate logs of visitor entries for security purposes.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained an organised reception area for a professional business environment.
Receptionist
Hotel Ibis Moussafir
Casablanca , Morocco
01.2024 - 06.2024
- Utilised multi-line telephone system to manage incoming calls effectively.
- Handled appointment scheduling to ensure smooth daily operations.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Assisted with set up of ID card and access permissions following site security practices.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Animator & Receptionist
Mazagan Beach Resort
01.2022 - 06.2023
- Mastered use of various animation software platforms for flexibility across different project requirements.
- Adapted quickly to new styles and techniques, meeting demands of diverse projects efficiently.
- Enhanced visuals of video games through intricate animation design.
- Applied principles of light and shadow whilst creating textures in 3D models, adding depth and realism to characters or scenes.
Hostess
Maroc Hôtel
Casablanca
09.2020 - 01.2021
- Accurately processed telephone bookings, minimising errors and preventing double bookings.
- Maintained up-to-date knowledge of daily specials to inform guests effectively.
- Greeted customers warmly over the phone while collecting reservation details.
- Provided attentive assistance to elderly or disabled guests, ensuring comfort and care.
- Checked and secured coats and personal belongings at guest request for safekeeping.
Education
Diploma - Hospitality and Tourism Management
Specialized Institute of Technology in Hospitality and Tourism
09.2022 - 01.2024
Second-year - English Studies
Faculty of Letters and Human Sciences, Chouaib Doukkali University
09.2020 - 06.2022
Baccalaureate - Economic Sciences
Oum Errabia High School
09.2019 - 06.2020
Skills
- Customer Service
- Front Desk Operations
- Phone & Email Communication
- Time Management
- Microsoft Office (Word, Excel)
- Adaptability
- Responsibility
- Data Entry
- Customer and client relations
Personal Information
- Age: 23
- Marital status: Single
Custom
- Hospitality & Tourism
- Customer Service
- Travel & Exploration
- Event Management
- Cultural Exchange
- Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Languages
English
Fluent
French
Fluent
Arabic
Native
Turkish
Fluent
Timeline
Receptionist
Noor Al Mamzmar
05.2025 - 09.2025
Receptionist
Hotel Ibis Moussafir
01.2024 - 06.2024
Diploma - Hospitality and Tourism Management
Specialized Institute of Technology in Hospitality and Tourism
09.2022 - 01.2024
Animator & Receptionist
Mazagan Beach Resort
01.2022 - 06.2023
Hostess
Maroc Hôtel
09.2020 - 01.2021
Second-year - English Studies
Faculty of Letters and Human Sciences, Chouaib Doukkali University
09.2020 - 06.2022
Baccalaureate - Economic Sciences
Oum Errabia High School
09.2019 - 06.2020