Effective Collection Officer promoting talents in contacting delinquent accounts and finding solutions to issues. Known for improving customer payment rates and offering outstanding research and reporting skills. Established Collection Officer with auto finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work.
Hi, I’m
SALMA GHOZZI
DUBAI
Summary
Overview
7
years of professional experience
Work History
Dermedica Drug Store
Collection Officer
01.2022 - Current
Job overview
- Managing and tracking overdue accounts: This involves monitoring and maintaining records of customers with outstanding debts, ensuring timely follow-up, and taking appropriate actions to resolve payment issues.
- Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
Happyness Society
Sales Officer
01.2020 - 01.2022
Job overview
- Promoting and selling pharmaceutical skin care products to healthcare professionals, such as dermatologists, aestheticians, and pharmacists
- Some key sales responsibilities include: promoting knowledge, building relationship, sales representative & customer support.
- Supervised, trained and mentored staff , resulting in consistent team achievement.
- Recommended and implemented strategic initiatives targeting new business to increase sales 75%.
Aromi Sapori D’Italia
Technician Supervisor
01.2018 - 01.2020
Job overview
- Overseeing technical operations and mainte- nance of Nestle coffee machines
- Some key responsibilities include: Installation and setup of coffee machines, troubleshooting and repairs, preventive maintenance, training and support, documentation and reporting.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
CSFMT GAMMARTTUNISIA
Training Technician
in IT Management
CSFMT Gammart - Tunisia
2017
University Overview
Secondary Institute of Ibn Mandhoor Al MzaraTUNISIS
Bachelor of Arts
2014
University Overview
Skills
- Strong negotiation skills
- Data research and analysis
- Problem-Solving
- Data entry proficiency
- Friendly, Positive Attitude
- Telephone Etiquette
- Goal orientation
- Regulatory and compliance understanding
- Research, reporting, and documentation
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Tally.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Additional Information
Additional Information
UAE DRIVING LICENSE
Timeline
Collection Officer
Dermedica Drug Store
01.2022 - Current
Sales Officer
Happyness Society
01.2020 - 01.2022
Technician Supervisor
Aromi Sapori D’Italia
01.2018 - 01.2020
CSFMT GAMMART
Training Technician
in IT Management
CSFMT Gammart - Tunisia
Secondary Institute of Ibn Mandhoor Al Mzara
Bachelor of Arts
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