Salma Mateen Khan

• Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.
• Perform checker function on assigning requests and investigations received to individuals on the team, monitoring SLA, escalated items.
• Liaise with internal teams on ongoing AML/KYC discussions keeping the abreast of all changes to requirements and standards.
• Participate in the continuing strategic development of the Account Opening operating model, and help validate proposed ideas/plans prior to implementation.
• Manage and coordinate Account Opening Team's daily work to ensure the service meets with expectations.
• Supervise the account opening and maintenance process.
• Evaluate team performance and provide feedback via informal discussions, quarterly/semi-annual performance meetings and the annual review process.
• Coordinate the account opening for the Business Banking/Elite Banking clients on our Investment Management capabilities.

• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Set clear team goals for the team members and oversee day-to-day operations.
• Advise SMEs, SMLs and BU Compliance/Risk professional with respect to the appropriateness of BU-specific policies and procedures necessary to comply with Global Policies or BU-specific laws and regulations.
• Participle in ad-hoc projects, tool development projects in the drafting of procedures when in relation to the account review process.
• Oversee, monitor, review and challenge the delivery of the Compliance.
• Update and maintain Operational risk database management system as and when required.

• Assess the first level of Credit risk for Business loan application on SME companies in UAE.
• Evaluate the risks in client's business models such as market risk, expat risk, overseas risk, credit worthiness, ability of repayment, assets and
securities as guarantee for facilities in line with the Bank's policy and regulations of the Central Bank of the UAE along with internal policy of the Bank.
• Validate the authenticity of the bank statements for the lending company.
• Validate KYC, Risk Score assessment of lending company and promoters.

• Appraising Initial level of analysis and various (internal & external) system checks for the Business loan applications.

• Reviewing loan applications, identifying the net profit and summation. of loan requests and submitting to authorities for approval.

• Evaluate the risks in client's business models such as market risk, expat risk, overseas risk, credit worthiness, ability of repayment, assets and securities as guarantee for facilities in line with the Bank's policy and regulations of the Central Bank of the UAE.

• Validate the authenticity of the bank statements for the lending company.

• Efficiently handled emails received on common email ID pertaining to Business loan and forward the same to respective analyst within stipulated TAT.

• Develop and maintain documentation for technology and business processes.

• Coordinate with Business unit and assisting team members wherever required.

• Calling existing and potential customers to persuade them to purchase products and services.
• Generating promising leads for the outside sales team to pursue.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.