salma ouanzari

Dedicated Customer Service Agent with 5 years of experience. Shares outstanding interpersonal skills to boost sales and resolve queries. Delivers exceptional customer experience to build loyalty and retention. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.