Salma Alkaabi
Public relations officer
Abu Dhabi,Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [public relation officer] position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
HR public relation Senior Officer
FAB Resourcing Services
01.2019 - 02.2020
- Use the Taleo system to withdraw employee documents to hire them
- Issuing a work permit for 55 employees per a day
- Issuing visa with change status stamp for 100 employees per a day
- Issuing new and renew residences for 80 employees per a day
- Issuing new and renew work contracts for 45 employees ber a week
- Send 45 employees to TawJeeh to attend educational lectures about UAE and law
- Cancellation of 30 employee contracts and residence
- Issuing a labor card for 15 employees on their relative's ber a month
- Receive original passport from employee and return it after stamp residence
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility
Customer Service Representative
Tasheel
02.2015 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Education
Diploma - IT information technology_ office administration
Higher College of Technology
Abu Dhabi 06.2012
Skills
- Learning how systems of telecommunications
- Attend session entitled (how to Overcome Pressures of Work)
- Practical experience
- Experience in computer:
- Windows, Microsoft Office
- Experience in writing letters
- Experience in typing in both Arabic and English
- Tact in dealing and communicating with customers
- Respond to phone calls
- Flexibility information of personal and professional relationships
- Public Resources
Accomplishments
- Certifications:
- IELTS (the international English language test)
- The British Council in Abu Dhabi (5.0) September 2012
Additional Information
- Achievements , Get first place in the best design announcement on the occasion of25 anniversaries of the establishment of the Higher Technical School Get first place in the design of the short film titled (no messages while driving) Get the first place at the level of Ajman school in a best theatrical performance titled (Goodness Basket)
Languages
English
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR public relation Senior Officer
FAB Resourcing Services
01.2019 - 02.2020
Customer Service Representative
Tasheel
02.2015 - 02.2018
Diploma - IT information technology_ office administration
Higher College of Technology
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