Salman Ali
Summary
Highly motivated individual with experience in the automotive industry. In-depth knowledge of parts and components, with a strong background in customer service and sales. Proven ability to identify customer needs and provide efficient solutions. Adept at establishing relationships with suppliers and manufacturers for the best possible product pricing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Advisor SUZUKI
AL ROSTAMANI TRADING COMPANY
07.2024 - Current
- Provide technical advice and support to customers, helping them understand the function and compatibility of parts.
- Coordinated with the service department to schedule parts delivery in line with vehicle repair timelines.
- Manage phone, email, and website enquiries to address concerns, issues, and complaints, maintaining stellar customer service.
- Meet sales targets through proactive promotion and excellent customer service.
- Utilize product knowledge to upsell accessories and related items, increasing average transaction value.
- Build and maintain courteous and effective working relationships with customers.
- Prepare quotations for parts required by the customer. In case stock is unavailable at the branch, check availability in other branches, incoming shipments, or initiate a procurement request.
- In case of unavailability of parts, register the lost sales in the system and, depending upon the seriousness of the enquiry, raise requests to the purchase department for local purchase or VOR order.
Parts Advisor (BMW, Mercedes Benz,JEEP)
AutoHub Elite General Trading LLC
02.2023 - 04.2024
- Assist with ordering and receiving parts from vendors, ensuring timely delivery of parts.
- Analyses customer requirements, and identified appropriate solutions to meet their needs.
- Responding promptly to customer enquiries by telephone or email, in a professional manner.
- Manage incoming calls related to parts orders, inquiries, complaints, and other requests.
- Built relationships with key suppliers in order to secure advantageous deals on bulk purchases.
- Developing strong customer service skills, providing accurate advice and assistance to customers regarding parts availability, and pricing.
- Maintaining accurate records of all sales transactions.
Senior Sales Parts Executive (Toyota & Nissan)
Al Shamali Auto spare parts LLC
02.2019 - 12.2020
- Assist with ordering and receiving parts from vendors, ensuring timely delivery of Parts
- Analyze customer requirements and identified appropriate solutions to meet their needs
- Responding promptly to customer inquiries by telephone or email in a professional manner
- Manage incoming calls related to parts orders, inquiries, complaints, and other requests
- Built relationships with key suppliers in order to secure advantageous deals on bulk purchases
- Developing strong customer service skills, providing accurate advice and assistance to customers regarding parts availability and pricing
- Maintaining accurate records of all sales transactions
Parts Advisor
KIA MOTORS
10.2015 - 12.2018
- Receive and greet customers, discuss and understand their parts requirements, guide them on the best options available, and assist them in making well-informed purchasing decisions.
- Work with the service department to improve the productivity of the branch.
- Responding promptly to customer enquiries by telephone or email, in a professional manner.
- Ensure all necessary documentation to enable minimal errors, and ensure that the parts are delivered to the customer on time.
- Create additional sales opportunities by promoting sales of related parts to the customer
Education
Master Automotive Technician -
Reynlab Technologies India Pvt Ltd
12.2022
Diploma in Electronics & Communication -
JSS Polytechnic
01.2011
Skills
- Proficient in MS Office
- EPC system expertise
- ETK system expertise
- Parts recognition expertise
- Client support
- Effective inventory management
- Emotional resilience
- Familiarity with vehicle parts
Certification
Driving License U.A.E
Languages
Arabic
Intermediate (B1)
English
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Personal Information
- Date of birth: 1990-04-23
- Nationality: Indian
- Marital status: Married
Websites, Portfolios and Profiles
https://www.linkedin.com/in/salman-ali-75720b104/?lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BbzC%2BKn4GQPm6RqVhd19n9A%3D%3D
Timeline
Parts Advisor SUZUKI
AL ROSTAMANI TRADING COMPANY
07.2024 - Current
Parts Advisor (BMW, Mercedes Benz,JEEP)
AutoHub Elite General Trading LLC
02.2023 - 04.2024
Senior Sales Parts Executive (Toyota & Nissan)
Al Shamali Auto spare parts LLC
02.2019 - 12.2020
Parts Advisor
KIA MOTORS
10.2015 - 12.2018
Diploma in Electronics & Communication -
JSS Polytechnic
Master Automotive Technician -
Reynlab Technologies India Pvt Ltd