Salman Baig
Sales / Operations Manager
Dubai
Summary
Result-driven professional with experience of more than 15 years in Customer Service, Operations Department & Sales. Currently spearheading as Sales / Operations Manager with The Global Limousine (Dubai). Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Sales / Operations Manager
The Global Limousine
01.2022 - Current
- Attending daily/weekly briefing to discuss sales activity and provide feedback on market conditions
- Overseeing Day to Day operations
- Maintaining high profile with Corporate Clients
- Regularly having dialogue with all the vendors and ensuring highest level of service at all the times
- Maintaining open channels of communication to customers, distribution channel representatives, associates and suppliers
- Assist creating promotional & tactical packages for company contracts, regularly cooperate with colleagues/ managers to review efforts and to ensure smooth operations
- Optimizing marketing opportunities
- Actively promote an awareness of customer
- Ensure that responsibilities and authorities are defined and communicated within the organization
- Responsible for the efficient allocation of technology, support, and training resources impacting the organization.
Operations Manager
Avantgarde Global
06.2017 - 12.2021
- Ultimate responsibility for Reservations, Controllers, Administration, Drivers, and Fleet across the UAE operations
- Responsible for building a team that effectively supports Avantgarde products and services
- Responsible for the HR, Learning & Development, Support and Communications functions within the Company
- Ensuring that the operating objectives and standards of performance are not only understood but owned by the management and other employees
- Directly manage office and ensure the delivery of targets from the Reservations, Corporate and Events team
- Maximizing new business development opportunities
- Representing business at conferences, trade fairs and networking events
- Coordinates sales forecasting, planning, and budgeting processes
- Maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts as needed, coordinates planning activities with other functions within the firm
- Proactively identifies opportunities for sales process improvement.
Operations Controller
Avantgarde Global
04.2008 - 06.2017
- Handle day to day operations & assigning work to chauffeurs
- Prepare job orders to day-to-day bookings
- Co-ordinate with the affiliates for bookings and chauffer details (GCC/MENA)
- Attend corporate client queries (Phone/Emails)
- Keeping track of all the vehicle movements.
Customer Service Representative & Admin Assistant
Emrill Services L.L.C
Dubai
10.2005 - 03.2008
- Dealing with all types of complaints & forwarding it to concern FM Department
- Arranging an appointment for the client and follow up
- Organize and filling the necessary documents & handling all daily activities of the department
- Reporting and preparing requisitions from the customers
- Dealing with all type of Entry Permits
- Dealing with all the daily personnel requests of staff & keeping database up to date
- Job
- Achievements
- Consistently met and exceeded established goals and performance metrics and attained overall performance goals of the organization
- Providing truly professional admin service to achieve a high level of customer satisfaction and retention.
Education
B.Com -
Bangalore University
Bangalore 03.2002 - 03.2005
Skills
Operations leadership
Proficient in MS Office & E-Mail
Sales and marketing
Budgeting
Business Development
Staff Management
Fluent in English, Hindi & Urdu
Contract Management
B to B sales
Accomplishments
- Supervised team of 8 staff members.
- Increased sales up to 30%.
- Resolved product issue through consumer testing.
- Recognized for consistent Customer Service and managing the team.
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks.
Timeline
Sales / Operations Manager
The Global Limousine
01.2022 - Current
Operations Manager
Avantgarde Global
06.2017 - 12.2021
Operations Controller
Avantgarde Global
04.2008 - 06.2017
Customer Service Representative & Admin Assistant
Emrill Services L.L.C
10.2005 - 03.2008
B.Com -
Bangalore University
03.2002 - 03.2005