Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Salman Baig

Salman Baig

Sales / Operations Manager
Dubai

Summary

Result-driven professional with experience of more than 15 years in Customer Service, Operations Department & Sales. Currently spearheading as Sales / Operations Manager with The Global Limousine (Dubai). Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Sales / Operations Manager

The Global Limousine
01.2022 - Current
  • Attending daily/weekly briefing to discuss sales activity and provide feedback on market conditions
  • Overseeing Day to Day operations
  • Maintaining high profile with Corporate Clients
  • Regularly having dialogue with all the vendors and ensuring highest level of service at all the times
  • Maintaining open channels of communication to customers, distribution channel representatives, associates and suppliers
  • Assist creating promotional & tactical packages for company contracts, regularly cooperate with colleagues/ managers to review efforts and to ensure smooth operations
  • Optimizing marketing opportunities
  • Actively promote an awareness of customer
  • Ensure that responsibilities and authorities are defined and communicated within the organization
  • Responsible for the efficient allocation of technology, support, and training resources impacting the organization.

Operations Manager

Avantgarde Global
06.2017 - 12.2021
  • Ultimate responsibility for Reservations, Controllers, Administration, Drivers, and Fleet across the UAE operations
  • Responsible for building a team that effectively supports Avantgarde products and services
  • Responsible for the HR, Learning & Development, Support and Communications functions within the Company
  • Ensuring that the operating objectives and standards of performance are not only understood but owned by the management and other employees
  • Directly manage office and ensure the delivery of targets from the Reservations, Corporate and Events team
  • Maximizing new business development opportunities
  • Representing business at conferences, trade fairs and networking events
  • Coordinates sales forecasting, planning, and budgeting processes
  • Maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts as needed, coordinates planning activities with other functions within the firm
  • Proactively identifies opportunities for sales process improvement.

Operations Controller

Avantgarde Global
04.2008 - 06.2017
  • Handle day to day operations & assigning work to chauffeurs
  • Prepare job orders to day-to-day bookings
  • Co-ordinate with the affiliates for bookings and chauffer details (GCC/MENA)
  • Attend corporate client queries (Phone/Emails)
  • Keeping track of all the vehicle movements.

Customer Service Representative & Admin Assistant

Emrill Services L.L.C
Dubai
10.2005 - 03.2008
  • Dealing with all types of complaints & forwarding it to concern FM Department
  • Arranging an appointment for the client and follow up
  • Organize and filling the necessary documents & handling all daily activities of the department
  • Reporting and preparing requisitions from the customers
  • Dealing with all type of Entry Permits
  • Dealing with all the daily personnel requests of staff & keeping database up to date
  • Job
  • Achievements
  • Consistently met and exceeded established goals and performance metrics and attained overall performance goals of the organization
  • Providing truly professional admin service to achieve a high level of customer satisfaction and retention.

Education

B.Com -

Bangalore University
Bangalore
03.2002 - 03.2005

Skills

    Operations leadership

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Accomplishments

  • Supervised team of 8 staff members.
  • Increased sales up to 30%.
  • Resolved product issue through consumer testing.
  • Recognized for consistent Customer Service and managing the team.
  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks.

Timeline

Sales / Operations Manager

The Global Limousine
01.2022 - Current

Operations Manager

Avantgarde Global
06.2017 - 12.2021

Operations Controller

Avantgarde Global
04.2008 - 06.2017

Customer Service Representative & Admin Assistant

Emrill Services L.L.C
10.2005 - 03.2008

B.Com -

Bangalore University
03.2002 - 03.2005

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Salman BaigSales / Operations Manager