Salman Rajkotwala
Senior Officer - Motor Recoveries
Summary
A seasoned professional with over 10 years of experience spanning stints with prominent Organizations in the field of Insurance and Claims Management, Customer Service, CRM & Account Management & Operations. Proficient at managing tasks and achieving company goals utilizing consistent and organized practices. Excellent communication skills, team player, quick learner, ability to adapt quickly to the work environment, patient, flexible, hardworking, willing to take risks and accept challenges.
Overview
11
11
years of professional experience
Work History
Senior Officer
Claim Recoveries, Al Wathba Insurance Company
Abu Dhabi
05.2023 - Current
- Managing Claims Recovery - UAE
- Relationship Building with Insurance Companies
- Controlling and maintaining the outstanding Aging of claims within 36 months
- Preparing and Submission of claims to Third Party Insurance Companies
- Reviewing TPI claims and eligibility of settlement as per EIA guidelines
- Settlement of claims to TPI companies
- Exchanging Credit Notes on Monthly and Quarterly basis
- Reconciliation of Claims
- Maintaining the monthly Recovery Ratio
- Account management for all the companies handled
- Seeking Legal Recovery of Claims
- Working and assisting different departments within the organization such as Underwriting & Finance
- Preparing Monthly Recovery Plan and present to HOD
- Devise Plans and strategies along with the HOD related to Third Party Insurance Companies and Motor Recoveries
- Conduct Company Visits every month thereby facilitating smooth business operations
- KEY ACHIEVEMENTS:
- Successfully reduced the Outstanding balance of the companies handled from 10 million to 1.8 million in 1 year
- Handled and settled Dispute for a particular Insurance company, by completely managing their business requirements and claim settlements
- Avoided Legal action for an Insurance company by managing their claims and reducing the outstanding claims from 1.4 million to 250k
Motor Claims Recovery Officer
Sukoon Insurance
Dubai
09.2018 - 05.2023
- Controlling and maintaining the outstanding Aging of claims within 36 months
- Preparing and Submitting claims to Third Party Insurance Companies -
- Handling Recovery for 20 Insurance companies in UAE - Reviewing TPI claims and eligibility of settlement as per EIA guidelines
- Settlement of claims to TPI companies -
- Conducting exchange of Credit notes with TPI companies on monthly and quarterly basis
- Weekly update of Recovery status to the Head of Recoveries
- Forming mutual agreements with TPI companies regarding treatment and settlement of claims
- Achieving monthly targets of Recovery for each company and maintaining the monthly Recovery ratio
- Seeking legal recovery of money paid out in coordination with the Legal Team
- Maintaining healthy relations with TPI companies by conducting monthly/quarterly meetings
- Liaising with different departments like Assessment, Settlement, Salvage, Underwriting, Brokers, Finance etc
- To get claim/ policy related information
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Preparing Submission reports, Recovery Paid Reports and Overall outstanding Claims Report
- KEY ACHIEVEMENTS:
- Consistently achieved the set Recovery Targets for 3 years
- Outstanding claims Aging has been maintained at 18 months and below
- Claims outstanding reduced from AED 26.5 million to below AED12 million in 3 years
- Rated ‘Exceeding Expectations' for 2 years consistently in the Performance Appraisal
- Awarded Certificate of Recognition for actively contributing to the successful Automation & Digitalization of Motor Claims system.
CRM and Collections Executive
Azizi Developments
Dubai
07.2017 - 09.2018
- Being one of the leading developers at Azizi my job was primarily targeted to provide complete customer service, assist and manage clients while their unit is under construction
- From getting the contracts done, collecting installments for their residential units, liaising with the contracts, finance, legal, engineering, sales and handover teams, to assisting clients in all their queries regarding their residential units, everything was under the job role
- Client meetings and follow-up with clients to understand their requirements and register their complaint was an integral part of the job
- Cold Calling
- Client Account Management - managing clients' accounts and units
- Handling Complaints for Clients and providing tailored solutions
- KEY ACHIEVEMENTS
Regional Non-Motor Claims Handler
AXA GULF
Dubai
09.2016 - 07.2017
- Handling claims for various Business lines such as Travel, Home, Marine, Property, Workmen compensation etc
- Account Management and Broker Management - Coordinating with major brokers to assist the customer on claims and complaints
- The focus is primarily based on smooth claim processing along with ensuring complete customer satisfaction
- Registration and allocation of claims
- Processing claims in lines with policy terms and conditions - Investigating potentially fraud claims
- Attending to customer queries and providing advice on making a claim
- Collecting accurate information and documents to proceed with a claim
- Liaising with loss adjusters for claim surveys
- Preparing offers and discharge subrogation
Claims Handler Motor
Motor, Zurich Insurance Middle East
Dubai
05.2015 - 08.2016
- Handling motor settlements and Corporate Non-Motor policies
- Handling Accident and Health Portfolio for FGB & Dubai First Bank
- Handling Processing and Registering Claims under Credit Shield Policy
- Investigating potentially fraudulent claims
- Building relationships with loss Adjusters, solicitors, as well as other legal professionals
- Involving in Loss adjusting activities and in legal discussions relating to settlement
- Seeking legal recovery of money paid out
- Reviewing and Settling Motor claim invoices for all Agencies and Garages across UAE
- Coordinating with all Agencies and Garages across UAE for Invoices and payment
- Examined claims forms and other records to determine insurance coverage
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability
- Evaluated evidence with goal of creating positive outcomes for client's claims.
Servicing & Customer Service Representative
Go Rent A Car LLC
Dubai
08.2013 - 04.2015
- Complete Account management for Zurich Insurance Company Customers
- Checking the availability of cars, keeping a tab on the total fleet available
- Coordinating with customers and arranging for delivery of cars
- Handling check-in and check-out of cars, logging them in the database for inventory records
- Reviewing and dispersing the local purchase order for corporate clients only
- Preparing and maintaining a report of cars rented out every month
- Cross selling the customer our various offers and deals for private renting
Education
Master's - Marketing and Business Administration
Mumbai University
01.2011 - 1 2013
Bachelor's - Commerce
Mumbai University
01.2007 - 1 2010
Skills
Claims Management
Timeline
Senior Officer
Claim Recoveries, Al Wathba Insurance Company
05.2023 - Current
Motor Claims Recovery Officer
Sukoon Insurance
09.2018 - 05.2023
CRM and Collections Executive
Azizi Developments
07.2017 - 09.2018
Regional Non-Motor Claims Handler
AXA GULF
09.2016 - 07.2017
Claims Handler Motor
Motor, Zurich Insurance Middle East
05.2015 - 08.2016
Servicing & Customer Service Representative
Go Rent A Car LLC
08.2013 - 04.2015
Master's - Marketing and Business Administration
Mumbai University
01.2011 - 1 2013
Bachelor's - Commerce
Mumbai University
01.2007 - 1 2010
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