Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
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SALMAN MALIK

SALMAN MALIK

Dubai,DUBAI

Summary

Experienced sales and customer relationship manager with a proven track record of driving sales growth and improving customer satisfaction over 6 years. Skilled in developing training programs to boost sales effectiveness and implementing CRM systems for better customer segmentation. Focus on delivering outstanding customer service, building lasting relationships, and surpassing sales targets consistently. Proficient in using data insights to make strategic decisions, improve product satisfaction, and dedicated to continuous improvement in customer interactions.

Overview

8
8
years of professional experience

Work History

Senior Customer Sales Consultant

Tele Performance
Mumbai
10.2024 - 04.2025
  • Streamlined internal processes for improved efficiency, leading to increased productivity and faster response times for customers.
  • Collaborated with team members to achieve sales goals, contributing to the overall success of the company.
  • Conducted product demonstrations to showcase features and benefits, leading to an increase in sales conversions.
  • Developed strong relationships with clients, resulting in repeat business and long-term loyalty.
  • Increased sales revenue by implementing targeted marketing strategies and upselling techniques.

Senior Customer Sales Consultant

Tele Performance
10.2024 - 04.2025
  • Streamlined internal processes for improved efficiency, leading to increased productivity and faster response times for customers.
  • Collaborated with team members to achieve sales goals, contributing to the overall success of the company.
  • Conducted product demonstrations to showcase features and benefits, leading to an increase in sales conversions.
  • Developed strong relationships with clients, resulting in repeat business and long-term loyalty.
  • Increased sales revenue by implementing targeted marketing strategies and upselling techniques.

Customer Relationship Manager

Epicenter
Mumbai
08.2018 - 06.2024
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Built relationships with customers to encourage repeat business.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Customer Relationship Manager

Epicenter
08.2018 - 06.2024
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Built relationships with customers to encourage repeat business.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Executive

BHARAT PAY
05.2017 - 06.2018
  • Handling customers and giving them exceptional product service and attractive offers to gain sales results.
  • Exceeded quarterly sales goals by 10%, resulting in a promotion to a senior account executive.
  • Provide an exceptional customer service to gain attention and upgrade the product satisfaction.
  • Increased sales revenue by developing and implementing strategic marketing plans.
  • Spearheaded competitive analysis initiatives to inform data-driven decision-making processes in campaign adjustments or product improvements.

Sales Executive

BHARAT PAY
05.2017 - 06.2018
  • Handling customers and giving them exceptional product service and attractive offers to gain sales results.
  • Exceeded quarterly sales goals by 10%, resulting in a promotion to a senior account executive.
  • Provide an exceptional customer service to gain attention and upgrade the product satisfaction.
  • Increased sales revenue by developing and implementing strategic marketing plans.
  • Spearheaded competitive analysis initiatives to inform data-driven decision-making processes in campaign adjustments or product improvements.

Education

B.M.M - Mass Media

Reena Mehta College
Mumbai
04-2018

HSC - Science

Royal College of Arts, Science And Commerce
Mumbai
06-2016

SSC - School Education

N.J URDU SCHOOL
Mumbai
03-2014

Skills

  • Customer relationship management
  • Effective presentation delivery
  • Collaborative team development
  • Lead generation strategies
  • Strategic development
  • Sales strategy development
  • Client engagement strategies
  • Market research
  • Negotiation expertise
  • Talent acquisition and development
  • Proficient in MS Office

Languages

ENGLISH
HINDI
URDU

Personal Information

  • Passport Number: X4337707
  • Date of Birth: 01.02.1998
  • Nationality: Indian
  • Driving License: Not Available
  • Marital Status: Single
  • Availability: Immediate
  • Religion: Muslim
  • Visa Status: On Visit Visa
  • ID Type: Passport

Hobbies and Interests

  • Photography
  • Travelling
  • Sports

Timeline

Senior Customer Sales Consultant

Tele Performance
10.2024 - 04.2025

Senior Customer Sales Consultant

Tele Performance
10.2024 - 04.2025

Customer Relationship Manager

Epicenter
08.2018 - 06.2024

Customer Relationship Manager

Epicenter
08.2018 - 06.2024

Sales Executive

BHARAT PAY
05.2017 - 06.2018

Sales Executive

BHARAT PAY
05.2017 - 06.2018

B.M.M - Mass Media

Reena Mehta College

HSC - Science

Royal College of Arts, Science And Commerce

SSC - School Education

N.J URDU SCHOOL

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