Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Salman Mohammed

Salman Mohammed

Al Jahar, Al Aamerah, Al Ain,United Arab Emirates

Summary

I would be glad to work in the field of Customer service and Sales Management, Customer relationship management and Technical Support. So, I can create and enhance existing business and develop new strategies and identify the needs for any improvement opportunities and facilitate new plans, tools, and materials for further enhancement. I want to combine my Operational skills, communication skills, Interpersonal and creative skills. So, I can be effectively utilized to develop and enhance existing sales and create a network between the stake holders and organization to make a dynamic team. I have Over 5 years of customer service experience in Corporate Sales operations, Customer relationship management and in Technical Support.

Overview

6
6
years of professional experience

Work history

DIGITAL INTERACTION SPECIALIST

Hyderabad
08.2020 - 07.2023
  • Handle Inbound chats for the Unites States
  • Best Buy Geek Squad
  • Assisting clients to improve or upgrade the existing remote environment (desktop upgrades, network upgrades, etc.)
  • Fixing software, server, and other program-related issues through remote support
  • Retrieving email accounts and computer data from hackers
  • Resolving the printer issues, System health monitoring and tune up the devices
  • Creating email accounts in Outlook and on other websites
  • Remotely setting up Wi-Fi router, Modem, Wireless Ring Doorbell and Network setup
  • External devices setup (External monitor, External hard drive, and Bluetooth devices).

CUSTOMER SERVICE REPRESENTATIVE

Sage Business Solutions /
Hyderabad
05.2017 - 07.2019
  • Principle accountabilities
  • Holiday and after sales service for the UK region and European clients
  • Build long term customer relations and customer satisfaction through phone by providing end to end solutions for all their Holiday and travel needs by offering need-based products and services and increase revenue
  • Assist the customers with regards to their Holiday packages and assisting the customer with any amendments, cancelations and attending their complaints and resolving the query
  • Cross selling and upsell enhancing the package and services
  • Build long-term customer relations and customer satisfaction through phone and e-mails
  • Maintaining the corporate relation with major corporations across the UK and get bulk and group bookings
  • Conduct periodic inspections and routine tests to ensure that operations standards are met on the floor
  • Regular Communication with team manager to generate revenue
  • Help Team members with the upselling of some critical third-party products and positioning them appropriately and efficiently
  • Consistent in achieving targets for the business by concentrating on revenues, margins, and control returns
  • Part of the Mentor-Mentee program is to up skill the new hires to achieve the targets and result in a healthy and balanced business
  • Sending the reports to the team by collating the DAR (Daily Attainment Report).

Education

Bachelor Of Commerce -

Osmania University
2017

Skills

  • Computer Analyst, Upgrading the existing remote environment (Desktop upgrades, Network upgrades, Server Issues
  • Remote computer support and other IT skills in
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Customer service operations, Sales management, Cross selling, Customer experience and business development

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent

Timeline

DIGITAL INTERACTION SPECIALIST

08.2020 - 07.2023

CUSTOMER SERVICE REPRESENTATIVE

Sage Business Solutions /
05.2017 - 07.2019

Bachelor Of Commerce -

Osmania University

Similar Profiles

Create profile
Salman Mohammed