Salman Shire
Customers Service
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Accountant
Al Ain Business Center
Dubai
09.2022 - 05.2023
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Customer Service
Najma Accounting service
Dubai
11.2018 - 01.2021
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Amal company
Johannesburg
11.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Baraem Al Ain School
Alain,UAE 04.2001 -
Skills
Financial Management
Service standard compliance
Customer service professional
Excellent customer service
date of birth
05/02/1999
Nationality
Somalia
Timeline
Accountant
Al Ain Business Center
09.2022 - 05.2023
Customer Service
Najma Accounting service
11.2018 - 01.2021
Customer Service Representative
Amal company
11.2016 - 04.2017
High School Diploma -
Baraem Al Ain School
04.2001 -