SALMAN SIDDIQUE

Operations:

• Leading a team of 15 cluster managers to provide exceptional customer service, resulting in improved product ratings and customer satisfaction scores
• Led various audits and implemented sustainable solutions, contributing to enhanced operational efficiency and performance..
• Defining, prioritizing and executing sustainable solutions for improvement in product rating, and driving execution through different stakeholders.
• Monitoring real time service levels and SOP adherence for the team.

Sales:

• Driving offline sales and revenue for 250 centers across network.
• Responsible for driving revenue (In-center pack sales and renewals, Club over all revenue)
• Directly responsible for lead to sale conversion for South region.
• Achieved a MOM revenue target of INR 25 crore by driving offline sales and optimizing sales operations for 250 centers.

People Management:

• Leading a team of 15 cluster managers across the city.
• Recruitment and Retention: Implemented effective hiring strategies to attract high-quality talent while adhering to budgetary constraints.
• Preparing KRA's and providing goal plans for the center managers to help them grow and perform better.

Other Key responsibilities:

• Driving different product level initiatives across different business units for all cities and scaling them after successful pilots to all the centers in India.
• Coordinating with all internal stakeholders for problem solving and product improvement.

• Managing and leading a team of property managers and revenue associates to improve business of assigned portfolio and City(Bangalore) of more than 2000 SRNs and portfolio of 45+ asset owners.
• Managing revenue of city by compiling and analyzing data to make appropriate decisions on pricing, running discount campaigns to increase revenue and profits for partners.
• Analyzed and improved performance across zone using sales metrics and performance reports

• Leading a team of Operations executives to manage daily operations of home maintenance categories for Bangalore city.
• Managing service providers and vendors by coordinating with them for successful completion of work orders.
• Directly managing customer escalations and building a long-term relationship with clients to have business continuity.

• Managed end-to-end operations for e-commerce store by carrying daily routine operational tasks of sorting, assigning, packing, and dispatch of orders across PAN India.
• Coordinated with multiple logistics aggregators for timely delivery of purchase orders and custom clearances.
• Managed Inventory post procurement and performed regular quality checks.
• Managed customer queries and escalations regarding refunds, returns, and product-related queries from customers.