Salman Waheed
Dubai,UAE
Summary
Talented professional skilled at establishing and strengthening customer relationships. Organised individual committed to delivering comprehensive advice, and support to clients in current market. Performs thorough research and analysis to aid decision-making.
Overview
16
16
years of professional experience
2023
2023
years of post-secondary education
Work history
Real estate agent
McCone Properties
Dubai, UAE
07.2024 - Current
- Provide exceptional customer service to current and prospective residents to promote resident satisfaction and retention.
- Proactively engage and qualify prospects through phone, email, and online chat, ensuring a seamless leasing experience.
- Manage the full prospect lifecycle, from initial inquiry to appointment setting or lease signing, while maintaining consistent follow-up.
- Present community-specific information and services to prospective tenants with the goal of generating new leases.
- Handle incoming sales inquiries and provide accurate and timely information regarding available properties and services.
- Maintain a high standard of integrity and professionalism in all interactions with residents, prospects, colleagues, and external stakeholders.
- Monitored property market trends to accurately anticipate and meet customer demand.
Digital Marketing Manager
Al Musheer
Dubai
02.2023 - 05.2023
- Creating and executing effective email marketing campaigns, optimizing Google PPC ads for maximum ROI, and developing and implementing successful SEO strategies
- Social media marketing and adept at utilizing platforms such as Facebook, Twitter, and Instagram to drive engagement and boost brand awareness
- Proficient in developing and implementing marketing strategies tailored to meet business goals and objectives, resulting in increased website traffic, lead generation, and revenue growth.
Customer Service Manager
Al Musheer
Dubai
01.2014 - 02.2023
- Supervising the daily operations of the customer service department
- Creating a reliable customer loyalty program
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with profitable customers
- Making weekly and monthly reports and surveys
- Staying current on the latest industry trends and techniques.
Virtual Assistant - Amazon
Al Musheer
Dubai
02.2022 - 12.2022
- Product and keyword research, Amazon PPC campaign management, and customer support to seller
- Skilled in monitoring seller central account and committed to delivering exceptional results to clients motivated to help Amazon seller's and high-quality products and grow their businesses through long-term partnerships.
Cash Management Operation Analyst
Barclays Bank
Dubai
01.2009 - 01.2014
- Clearing and payments
- Ensure timely and accurate clearing of local cheques
- Verify customer cheques and reconcile central bank reports
- Manage post-dated cheques, LBD administration, and handle customer queries
- Support collections and recovery departments and participate in UAT
- Prepare and present MIS reports at monthly service forums.
Education
Diploma in Digital Marketing -
National Academy
Certificate in Amazon Virtual Assistant - undefined
E-Comrades
High School Education - undefined
Pakistan Education Academy
Skills
- Customer Service
- Communication
- Time Management
- Leadership
- Multi-tasking
- Process Flows
Languages
English
Personal Information
Title: DIGITAL MARKETING / CUSTOMER SERVICE MANAGER / REAL ESTATE AGENT
Timeline
Real estate agent
McCone Properties
07.2024 - Current
Digital Marketing Manager
Al Musheer
02.2023 - 05.2023
Virtual Assistant - Amazon
Al Musheer
02.2022 - 12.2022
Customer Service Manager
Al Musheer
01.2014 - 02.2023
Cash Management Operation Analyst
Barclays Bank
01.2009 - 01.2014
Certificate in Amazon Virtual Assistant - undefined
E-Comrades
High School Education - undefined
Pakistan Education Academy
Diploma in Digital Marketing -
National Academy
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