Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Salman Zaidi

Salman Zaidi

Dubai,United Arab Emirates

Summary

With over a decade of industry expertise, I am a seasoned sales and business development professional in the dynamic realm of technology. I am passionate about leveraging innovation to unlock new avenues of success for organizations and create value for customers.

As a Senior Account Manager - GCC at Netcore Cloud, I manage a portfolio of strategic accounts across the GCC region, offering #Martech solutions that help marketers deliver AI-powered intelligent customer experiences. I am responsible for ensuring high levels of customer satisfaction, retention, and loyalty, as well as identifying and developing new business opportunities, cross-selling and up-selling potential, and revenue growth. I work with a team of talented and driven professionals who share my vision of transforming the future of marketing.

Overview

14
14
years of professional experience
5
5
Certification

Work history

Senior Account Manager - GCC

Netcore Cloud Pte
Dubai, United Arab Emirates
2023.07 - Current

Netcore is a leading provider of innovative cloud solutions, specializing in communication, customer engagement, and marketing automation for businesses seeking digital excellence and growth.

  • Overseeing existing GCC business with a total base of USD 828K ARR.
  • Cultivated relationships with prominent brands like Apparel Group (Crocs, Aldo, Tommy Hilfiger etc.), Life Pharmacy, Gulf News, Khaleej Times etc. and more.
  • Constantly analyzed ROIs for clients and suggested better techniques and strategies to improvise.
  • Established regular client meetings, collaborating with CSMs to measure ROIs and strategize.
  • Maintained robust relationships with finance teams, ensuring prompt and seamless payments.

Senior Manager - Enterprise Accounts

Info Edge India Limited
Dubai, United Arab Emirates
2018.01 - 2023.07

Info Edge is a prominent technology-driven company, committed to connecting people with opportunities through its diverse online platforms, including Naukrigulf.com, 99acres.com, and more.

  • Consultative sales to existing clients (SME, large and government entities) pitching an array of digital concept solutions / products like: AD sales / Space selling of digital inventory, Employer branding, Search engine algorithm for job seekers, HRIS Analytical tool, HRMS digital transformation (cloud), Recruitment Automation (RPA), Resdex (SAAS API), Email Marketing campaigns etc. in line with client's appetite and budgets.
  • Into Mid Management, accountable to grow a base business of USD 2.3 Million by avg 20-30% YOY.
  • Guiding a proactive team of 3 members to facilitate the sales operations cycle for approximately 280 Key Account clients in the region. Their responsibilities include assisting with calendar management and preparing documents such as RFQs, RFPs, and RFTs.
  • Work closely with E-commerce team to increase online retail customer footfalls and billings through online purchase. Was part of the marketing automation project - idea to implementation.
  • Day to day objectives include task setting for support team, problem solving, meeting 1-3 clients on a daily basis, reviewing time bound revenue commitments, giving data driven insights to the leadership team (Marketing, product, Sales) and other stakeholders to evaluate the progress in the territory / region.
  • Maintain strong business relationship with client CXOs, HODs, Finance and Procurement teams to ensure smooth signups for long term business contributing to the ARR.
  • Training & Educating clients (Consultative approach), hence identifying business opportunities across array of services offered for leveraging cross selling & Upselling opportunities.

Sales Manager

Focus Softnet
Abu Dhabi, United Arab Emirates
2014.02 - 2018.01

Focus Softnet is a renowned provider of ERP solutions, offering innovative and comprehensive business software that enhances efficiency, productivity, and growth for diverse industries worldwide.

  • Helping small to medium-sized businesses better streamline their back office software and support through the use of ERP, CRM, Accounting Software, Academic Solutions, E-commerce, and POS solutions
  • Specialized in the sales and operational use of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software solutions
  • Responsible for initiating client sales, managing negotiations and closings, maintaining client accounts, handling public relations, and using CRM
  • Mentored and managed the learning and training of newly-hired sales executives
  • Responsible for new account acquisition and key account management in UAE
  • Promote Focus's Software as a Service (SaaS), On-Premise & Cloud based solutions (ERP, HCM & Analytics) to Medium and Large Enterprises
  • Go-to-market Strategy
  • Closed multiple medium to high value deals in the region across industries
  • Successfully penetrated competitors' installed base through Focus ERP, CRM & HCM sales.

HR Generalist

Focus Softnet
Hyderabad
2012.01 - 2013.12
  • Extensive background in HR generalist affairs, including experience in competency development, employee recruitment and retention, reward and recognition, benefits and compensation, HR records management, HR policies development and legal compliance
  • Expertise in Insight driven HR initiatives like Market Compensation, Bonus & Incentive Plans
  • Well versed in HR Data Analytic to enable Senior Management decision making
  • Skilled in the Organization Effectiveness & Development Program
  • Accomplished in HR Ground level Operations
  • Studied the organizational culture and improved it positively which helped in retention of employees.

Delivery Associate

EA Games (Electronic Arts)
Hyderabad, India
2010.07 - 2011.08

Electronic Arts (EA) is a global leader in digital interactive entertainment, known for producing and publishing popular video games, fostering immersive experiences across multiple platforms.

  • Worked with leading mobile gaming company, Electronic Arts, for two years as Delivery Associate
  • Experienced in areas of distribution of game builds, Testing, Content management, Account Management, Coordinating deployment plan with production team, managing relationship with carrier's team and as Sales Support with the Sales team
  • Acted as POC leading APAC, SEA, AU & NZ Telecom carriers and aggregators.

Education

Bachelor of Commerce - Arts & Commerce

Bhavan's College
India
/2007 - /2010

Post Graduation Diploma - Human Resource Management

St. Francis College
India
/2011 - /2012

Skills

  • Zoominfo
  • Lusha
  • Linkedin Sales Navigator
  • Salesforce
  • CRM Microsoft Dynamics
  • Advanced Excel
  • MS Office: Excel, Word, Outlook, PowerPoint
  • Account development
  • Relationship management
  • Relationship-building and management
  • Account management

Certification

Salesforce New User Certified - Udemy

Successful Negotiation: Essential Strategies and Skills - University of Michigan

Key Account Management - LinkedIn

Information Security Awareness - Infosec

Excel Essentials: The Complete Excel Series - Level 1, 2 & 3 - Udemy

Languages

English
Fluent
Hindi
Native

Affiliations

  • I'm a passionate football aficionado. While I no longer play, watching live matches and playing on PlayStation serve as my stress-relief activities.

References

References available upon request.

Timeline

Senior Account Manager - GCC

Netcore Cloud Pte
2023.07 - Current

Senior Manager - Enterprise Accounts

Info Edge India Limited
2018.01 - 2023.07

Sales Manager

Focus Softnet
2014.02 - 2018.01

HR Generalist

Focus Softnet
2012.01 - 2013.12

Delivery Associate

EA Games (Electronic Arts)
2010.07 - 2011.08

Bachelor of Commerce - Arts & Commerce

Bhavan's College
/2007 - /2010

Post Graduation Diploma - Human Resource Management

St. Francis College
/2011 - /2012
Salman Zaidi