Helpdesk,office 365,vncveiver,dhcp,tcp,udp,lan,man,wan,switching
SALMAN INAYATULLA PATEL
IT Desktop Engineer
Dubai,DU
Summary
I like to seek challenge in the position to serve the best of my ability to a company and to learn/grow with organization and keep pace with the changing technology, so that, I can give my best and contribute towards achieving organizational goals. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call. Experienced IT intern with over 1 years of experience in IT infrastructure. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
1
1
Language
Work History
IT Support Engineer (Intern)
SHARAFDG
DUBAI
01.2019 - 04.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Migration of window 7 to window 10 with all user and client software license and credential.
- Migrated pos NCR (lenovo) from window 7 to 10 with configured OB terminal
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Defined and documented technical support best practices for IT technologies.
- Used ticketing systems to manage and process support actions and requests.
- Provided support for networking protocols and characteristics.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
MBA - IT
Jaipur National University
Dubai, DU 06.2021 - 06.2021
BCA -
Jaipur National University
Dubai, DU 06.2021 - 01.2018
HSC - undefined
Maharashtra Board Of Education
High School SSC - undefined
Jaipur National University
Skills
Very GoodSoftware diagnosisVery GoodDesktop supportExcellentTechnical issues analysisVery GoodData recoveryExcellentTechnical SupportExcellentWide-area NetworksExcellentNetwork diagnosticsVery GoodMicrosoft OutlookVery GoodApplication supportVery GoodPC component diagnosticsExcellentTicket support system managementVery GoodStaff education and trainingVery GoodUser credential managementVery GoodWindows 10ExcellentIssue troubleshootingVery GoodLanguagesENGLISHVery GoodHINDIExcellentMARATHIExcellent
On-site plant support
Engineering abilities
On-Site Support
On-Site Technical Support
Basic IT support
Certification
CCNA Certificate R&S # CSC013421897
Accomplishments
- Collaborated with team of 2 in the development of migration from window 7 to window 10.
- collaborated with IT infrastructure team
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of in the development of migration.
Additional Information
i was an it intern for SHARAFDG as desktop support engineer for 1 year
Software
Interests
System engineer
boxing,mma,cricket,swimming
participated in collage inter boxing competition and was a senior player ,also good at mixed martial artist and cricket
Timeline
MBA - IT
Jaipur National University
06.2021 - 06.2021
BCA -
Jaipur National University
06.2021 - 01.2018
IT Support Engineer (Intern)
SHARAFDG
01.2019 - 04.2020
HSC - undefined
Maharashtra Board Of Education
High School SSC - undefined
Jaipur National University