Salmonkhan Abdul Rahim
DUBAI,UNITED ARAB EMIRATES
Summary
A skilled professional with expertise in Xpresion, Shipox-Ecom, and Zoho-CRM, complemented by a solid foundation in networking and proficiency in MS-Office and Adobe Photoshop. Demonstrates strong capabilities in Windows and ERP & SAP systems, contributing to efficient workflow management. Aspires to leverage technical skills and software knowledge to drive organisation success and innovation.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Continental Courier Service LLC
Dubai
01.2023 - Current
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Applied lean principles to operations management, reduced waste significantly.
- Liaised with stakeholders for transparent communication and better decision making.
- Led teams to achieve business objectives on time and within budget constraints.
- Handling an operation team and resolving their concerns and queries
Recruitment of employees for the India office. - Establishment of sales team for telephonic sales and trained them as per the Dubai market.
- Establishment of CRM team and help them to understand the company software and client portfolio.
- Digital marketing for India office and for Dubai office.
- Scheduling meetings with client for further business update
- Lead the implementation of operational strategies contributing towards organization growth.
Operations Coordinator
Continental Courier Service LLC
Dubai, United Arab Emirates
06.2017 - 12.2022
- Managing online customer's account & developing long term relationships E-commerce
- To handle operational activities like delivery sorting, processing shipment labels & managing courier bookings
- Receive & process orders, Coordinate and ensure delivery on timely manner
- Managing the drivers & allocating their routes for local deliveries.
- To arrange import bookings for customers through service providers (FedEx, DHL, TNT, Aramex, EMX)
- Updating the customers with booking reference details, pickup details & delivery schedules
- Coordinating with sales team, customers, agents, shippers & service provider right from pickup to clearance & delivery for import shipments
- Closely monitor the service levels and account details used for all the import shipments
- Providing the quotation over phone or emails to general enquiries
- Sending inquiries to service providers for spot rates & general quotation also verify the acceptance of the commodities & check for service availability to import or export.
- To keep a track for imports and updating the entries to our software and coordinating with accounts for final billing to the customers
- To assist customers with the requirement to export/import an international shipment as an when required.
- To send the disputes for wrongly billed shipment/charges at regular intervals
- Handling the Canon Delivery & Meter Reading project
- Creating Special offers during the festival season for increase the footfall.
- Scheduling meetings with client & following payments for accounting
- Renewing visa & maintaining employer reports
Education
BCA - Computer Science
Indra Gandhi Institute of Technology & Management
India 07.2013 - 07.2016
Skills
- Xpresion
- Shipox -Ecom
- Zoho-CRM
- Basics knowledge in networking
- MS-Office
- Adobe Photoshop
- Windows
- ERP & SAP
Languages
English
Advanced
Hindi
Fluent
Personal Information
- Date of birth: 12/14/95
- Nationality: India
- Marital status: Married
- Visa status: Resident
References
References available upon request.
Timeline
Operations Manager
Continental Courier Service LLC
01.2023 - Current
Operations Coordinator
Continental Courier Service LLC
06.2017 - 12.2022
BCA - Computer Science
Indra Gandhi Institute of Technology & Management
07.2013 - 07.2016
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