Salome Atsutse
Dubai
Summary
Accomplished Business Manager with a proven track record, proficient in business operations management and fostering excellent customer relationships. Skillfully increased annual sales through strategic leadership and exceptional team motivation. Proficient in MS Office and known for resourceful nature, I excel in dynamic environments, turning challenges into achievements, ensuring efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Branch Manager
Digital Mall Development
Accra, Ghana
02.2022 - 02.2023
- Monitored branch performance regularly against key performance indicators to ensure objectives were met or exceeded.
- Maintained professional and friendly interactions with customers to enhance service quality and promptly resolved client issues to improve customer satisfaction ratings.
- Oversaw daily operations for streamlined efficiency, ensured timely execution of tasks and optimal resource allocation.
- Designed strategies to develop and expand existing and new customer sales, resulting in increase in annual sales.
- Engaged employees with positive motivational techniques in business processes to maximize efficiency and drive sales to achieve branch targets and exceed expectations consistently.
- Monitored market trends to identify new business opportunities to capitalize on potential growth areas.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Office Administrative Assistant
Ghana Ministry Of Finance
Accra, Ghana
09.2019 - 08.2020
- Professionally provided knowledgeable assistance and maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors.
- Promoted excellence in office operations by delivering top-notch administrative support to office staff.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained strict confidentiality to Safeguarded company information on sensitive documents and records.
- Optimized workflow efficiency by researching and implementing appropriate tools for various administrative tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to update records and files to maintain document compliance, drive efficiency and accuracy.
Office Administrator
Revo Ghana
Accra, Ghana
10.2013 - 08.2014
- Interacted with customers by phone, email, or in-person to provide information and promptly resolve issues.
- Maintained electronic and paper filing systems for easy retrieval of information and demonstrated exceptional multitasking abilities while juggling diverse responsibilities.
- Coordinated communications, financial processing, registration, record-keeping and other administrative functions.
- Prepared agendas, scheduled conference rooms and maintained calendars to prepare for meetings and events.
- Assisted in event planning for company gatherings, conferences and workshops to enhance employee engagement and networking opportunities.
Education
Bachelor Of Science - Business Administration
Ghana Communication Technology University
Accra, Ghana08.2019
Senior High School Certificate - General Arts
Achimota Senior High School
Accra, Ghana05.2011
Skills
- Branch Operations Management
- Excellent Customer Service and Relationships
- Excellent Time Management Skills
- Proficient in MS Office
- Human Resource Knowledge
- Resourceful Nature
- Willing to Learn
- Proactive and Focused
- Excellent work ethic
- Attention to Detail
Timeline
Branch Manager
Digital Mall Development
02.2022 - 02.2023
Office Administrative Assistant
Ghana Ministry Of Finance
09.2019 - 08.2020
Office Administrator
Revo Ghana
10.2013 - 08.2014
Bachelor Of Science - Business Administration
Ghana Communication Technology University
Senior High School Certificate - General Arts
Achimota Senior High School