Salome Njoki Njoroge
Dubai
Summary
A versatile and detail-oriented professional with over three years of experience in customer service, administration, sales, media, and communication. Adept at handling client relations, front desk management, data entry, and content creation. Proficient in MS Office Suite, CRM systems, digital marketing, and social media management. Highly organized, adaptable, and skilled in working in fast-paced environments with strong communication abilities in English and Swahili.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Remote Customer Support Specialist (Online Chat Moderator)
Cloud Workers, U.K
- Provided live chat support, resolving customer inquiries and issues promptly
- Monitored online forums and social media, ensuring compliance with guidelines
- Kept records of customer interactions and prepared reports for management
Customer Service Representative
Vesen Computing Solutions
01.2024 - 12.2024
- Responded to customer inquiries, troubleshooting and providing solutions
- Managed and updated CRM databases, ensuring accurate customer records
- Delivered product information and onboarding support to clients
Digital Journalist / Content Producer /Content & Social Media Manager
Online Media- BUZZROOM KENYA/ BNN/ SAUTI TV
06.2023 - 12.2023
- Created and managed digital content across various platforms, driving a 30% increase in audience engagement
- Conducted in-depth research and produced investigative reports, enhancing the platform's reputation for breaking news and exclusive stories
- Analyzed web and social media metrics to refine content strategies and improve audience retention
- Collaborated on multimedia campaigns, significantly boosting brand visibility and traffic
- Produced and voiced YouTube stories, providing insightful updates on entertainment and political news in Kenya
Receptionist | Personal Assistant
Tapona Foundation
01.2023 - 05.2023
- Managed front desk operations, welcoming visitors and handling inquiries
- Coordinated appointments, scheduled meetings, and supported administrative tasks
- Answered and directed calls, ensuring smooth communication across departments
- Assisted with data entry, document management, and report preparation
Freelance Reporter
Online Media
01.2022 - 12.2022
- Produced news stories, edited content, and managed social media platforms
- Increased audience interaction by 10% through targeted social media strategies
- Coordinated paid content partnerships, improving visibility within the target demographic
Current Affairs Intern
Kenya Broadcasting Corporation (Radio Taifa)
07.2021 - 12.2021
- Assisted in news production, researching and editing current affairs stories
- Coordinated interviews and conducted field reporting for timely updates
- Provided administrative support, managing schedules and communication
Housekeeping Coordinator (Intern)
Four Points by Sheraton, Nairobi | 2020
01.2020 - 12.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Conducted room inspections to ensure adherence to hotel standards.
- Assisted in training and supervising housekeeping staff.
- Handled guest requests and ensured high-quality service delivery.
Education
Diploma - Journalism and Mass Communication
Zetech University
01.2019 - 01.2021
Skills
Reception & Front Desk Management
Customer Service & Call Center Operations
Data Entry & Document Management
Customer Service & Client Relations
Sales & Business Development
Administration & Office Coordination
Data Entry & CRM Management
Social Media & Digital Marketing
Journalism & Content Creation
Strong Communication & Problem-Solving
Certification
2023, International Olympic Committee and Paris 2024 Young Reporters Program
Timeline
Customer Service Representative
Vesen Computing Solutions
01.2024 - 12.2024
Digital Journalist / Content Producer /Content & Social Media Manager
Online Media- BUZZROOM KENYA/ BNN/ SAUTI TV
06.2023 - 12.2023
Receptionist | Personal Assistant
Tapona Foundation
01.2023 - 05.2023
Freelance Reporter
Online Media
01.2022 - 12.2022
Current Affairs Intern
Kenya Broadcasting Corporation (Radio Taifa)
07.2021 - 12.2021
Housekeeping Coordinator (Intern)
Four Points by Sheraton, Nairobi | 2020
01.2020 - 12.2020
Diploma - Journalism and Mass Communication
Zetech University
01.2019 - 01.2021
Remote Customer Support Specialist (Online Chat Moderator)
Cloud Workers, U.K