Saloua Abbadi
Abu Dhabi
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge . Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
16
16
years of professional experience
Work History
Senior Specialist
Department of Economic Development
01.2021 - Current
- Work with stakeholders to define business requirements documents
- Lead continuous communication and follow up with relevant stakeholders and service centers agreed with
- Develop reports to track performance metrics
- Review and provide technical inputs as required on behalf of ADRO Group CEO
- Test new software applications before implemented in production environment
- Analyze data using statistical analysis tools such as Excel, and Power BI
- Led team in executing strategic objectives, achieving key milestones ahead of schedule.
Senior Operation Executive
Etihad Airways
01.2014 - 01.2020
- Plan and update daily assignment of activities to ensure smooth execution of all operations in line with SLA and quality standards
- Increasing work efficiency and customer satisfaction by providing feedback and suggesting procedure improvements
- Dealing with Customers Complaints and solving issues.
Business Activity Officer
Sofrecom Service - Orange
01.2008 - 01.2014
- Working on Billing operations
- Production of Invoices & Tax calculation for US/CANADA via Vertex tool for clients (Capgemini, AXA, Thomson...)
- Tax calculation and data preparation
- Management of Billing processes with Billing Support team.
Education
Bachelor of Science - Computer Engineering
EMSI (Ecole Marocaine Des Science Et D'ingenieurs)
Morocco06.2007
Baccalaureate Science -
Lalla Aisha High School - Rabat
Morocco06.2003
Skills
- Analytical and Critical Thinking
- Problem-Solving
- Excellent planning skills
- Flexible and Adaptable
- Project Planning
- Customer Relations
- Data Analysis
Languages
Arabic
French
English
Hobbies and Interests
- Sport
- Reading
- E-commerce
Training
- France Telecom - Orange IVRY, 2011
- BMCI BANK, 2007
- Moroccan Customs - Rabat, 2007
Timeline
Senior Specialist
Department of Economic Development
01.2021 - Current
Senior Operation Executive
Etihad Airways
01.2014 - 01.2020
Business Activity Officer
Sofrecom Service - Orange
01.2008 - 01.2014
Bachelor of Science - Computer Engineering
EMSI (Ecole Marocaine Des Science Et D'ingenieurs)
Baccalaureate Science -
Lalla Aisha High School - Rabat
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