Saloua Abbadi
Abu Dhabi
Summary
Forward-thinking and results-driven Senior Specialist with extensive operational and technical expertise. Known for leading teams effectively, resolving complex challenges, and driving process improvements. Recognized for delivering high-quality outcomes through strategic planning, organizational skills, and attention to detail. Adept at managing diverse assignments, schedules, and cross-functional projects in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Senior Operation Specialist
Department of Economic Development
01.2021 - Current
- Serve as key liaison between stakeholders, ICP, service centers, and the ADRO Group CEO to ensure timely communication and alignment on strategic objective.
- Develop and maintain performance tracking reports, providing clear insights through tools like Excel and Power BI.
- Provide technical analysis and recommendations to support operational and policy decisions.
- Lead team initiatives and projects, consistently achieving key milestones ahead of schedule and contributing to overall departmental efficiency.
- Monitor workflows and escalate issues effectively, supporting continuous improvement across various service channels
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Collaborated with development teams to identify, track, and resolve dahsboard defects in a timely manner.
- Developed comprehensive regression test suites to validate application stability after updates or enhancements.
- Contributed to successful project completions by effectively managing time, resources, and scope constraints within the QA team.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Senior Operation Executive
Etihad Airways
11.2014 - 11.2020
- Plan and update daily assignment of activities to ensure smooth execution of all operations in line with SLA and quality standards
- Increasing work efficiency and customer satisfaction by providing feedback and suggesting procedure improvements
- Delivered consistently high-quality customer service experiences by driving adherence to best practices throughout all aspects of operation management.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
Business Activity Officer
Sofrecom Service - Orange
01.2008 - 09.2014
- Working on production of Invoices & Tax calculation for US/CANADA via Vertex tool for clients (Capgemini, AXA, Thomson...)
- Tax calculation and data preparation
- Collaborated with billing support departments to resolve billing discrepancies and ensure accurate invoicing..
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Maintained database systems to track and analyze operational data.
- Conducted thorough audits of billing records to identify errors or inconsistencies, rectifying issues promptly to maintain client trust.
- Maintained high levels of accuracy in all aspects of invoicing by adhering to strict quality control measures during processing stages.
Education
Bachelor Computer Science - Computer Engineering
EMSI (Ecole Marocaine Des Science Et D'ingenieurs)
Moroccco06.2007
Skills
- Analytical and Critical Thinking
- Problem-Solving
- Flexibility & Adaptability
- Project & Strategic Planning
- Customer Relations
- Operational excellence
- Report analysis & Bug tracking
- Quality processes
Interests
- Sports and physical fitness
- Reading books
- Traveling and exploring diverse cultures
- Volunteering and participating in community-driven initiatives
- Attending seminars and networking events to stay updated on industry trends
Languages
Arabic
French
English
Timeline
Senior Operation Specialist
Department of Economic Development
01.2021 - Current
Senior Operation Executive
Etihad Airways
11.2014 - 11.2020
Business Activity Officer
Sofrecom Service - Orange
01.2008 - 09.2014
Bachelor Computer Science - Computer Engineering
EMSI (Ecole Marocaine Des Science Et D'ingenieurs)
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