Saloua Oueld Rafs

Executive Assistants generally ensure the smooth running of the office, working both on a one-to-one basis with the executives.

standard description entails:

• Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
• Collaborated with admin teams, human resources and finance department on special projects.
• Attended meetings on behalf of executives, taking notes and recording minutes.
• Kept executives informed of upcoming commitments and responsibilities.
• Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
• Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
• Prioritised critical items in leadership calendars and adjusted schedules to accommodate them.
• Coordinated events by managing budget, logistics and event support.
• Drafted documents and reports for management review.
• Answered phones and took messages or routed calls to correct people.
• Opened, sorted and distributed incoming mail, emails and faxes.
• Facilitated smooth communication between CEO and members of staff.
• Welcomed arriving visitors and directed to appropriate meeting rooms.
• Arranged supplies, documents and spaces for meetings.
• Prioritised incoming communications to filter out basic requests and minimise disruptions.
• Prepared professional business correspondence on behalf of senior staff and organisation.

• Served customers in a friendly, efficient manner following the outlined steps of service
• Resolved problems, improved operations, and provided exceptional service
• Created plans and communicated deadlines to ensure projects were completed on time
• Improved the cost through consistent hard work and dedication to GCS Soft services
• Monitored all company inventory to ensure stock levels and databases were updated
• Exceeded goals through effective task prioritization and great work ethic
• Increased customer satisfaction by resolving front office issues
• Delivered Customer first culture to customer locations within specific timeframes.

• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
• Answered constant flow of customer calls with minimal wait times
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Leveraged sales expertise to promote products and capitalized on upsell opportunities
• Answered customer telephone calls promptly to avoid on-hold wait times
• Recommended products to customers, thoroughly explaining details
• Offered advice and assistance to customers, paying attention to special needs or wants
• Implemented and developed customer service training processes
• Educated customers about billing, payment processing and supporting policies and procedures
• Provided ongoing guest service, including bundles advice.

• Worked varied hours, days, nights and weekends as business needs dictate
• Worked alongside retail representatives to enhance product presentations and advertising collateral
• Managed customer relations and customer service through daily communication and interaction
• Maximized customer interactions by promptly identifying needs and wants
• Increased customer satisfaction significantly within department
• Provided quotes to customers for purchase of products
• Collected, arranged and input information into database system
• Educated staff on organizational mission and goals to help employees achieve success
• Achieved Target by completing Sales with accuracy and efficiency
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.