Salu Thapa
Gwarko,Lalitpur
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Tutor
Tution Classes
03.2021 - 04.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials for grade 2,3,4 students.
Customer Service Representative
12.2022 - 01.2023
- Supported KYC processes for prospective and existing customers.
- Complete KYC onboarding for new and pre-existing customers (KYC Refresh) by reviewing client documentation, vendor databases, and data entered into proprietary.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
Education
BSW - Bachelor of Social Works
Patan Multiple Campus
Lalitpur 44700, Nepal08.2023
+2 in Management - Business Management
Omega International College
Kumaripati, Laitpur Nepal01.2022
10 Years of Schooling -
Aadarsh Vidhya Sadan
Lalitpur Nepal2020
Skills
- Learning Techniques
- Group Tutoring
- Lesson Planning
- Microsoft PowerPoint
- Video Editing
- Microsoft Word,Excel
- Customer Service
- Leadership
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
12.2022 - 01.2023
Tutor
Tution Classes
03.2021 - 04.2023
BSW - Bachelor of Social Works
Patan Multiple Campus
+2 in Management - Business Management
Omega International College
10 Years of Schooling -
Aadarsh Vidhya Sadan
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