Salvador San Jose III
Dubai
Summary
Proven leader in the hospitality industry, adept at espresso expertise and team leadership, with a track record of enhancing customer satisfaction and streamlining operations at Imtiaz Real Estate. Skilled in specialty drink creation and staff training, I've significantly improved service efficiency and upselling strategies, contributing to a noticeable increase in sales.
To join in an organization where I can fully contribute my knowledge and experience in Customer Service. To engage in more challenging roles and be part in carrying out the organizations objectives and goals
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Barista
Imtiaz Real Estate
06.2023 - Current
- Maintaining a professional and friendly attitude and offer timely assistance and ensuring customers needs is met.
- Check stock and availability
- Responsible for monthly stock taking.
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
- Maintained a clean and professional appearance and dining area for guest satisfaction.
- Restocked the bar line for continued fast service capabilities
Senior Waiter
Wokyo Noodle Bar Japanese
03.2021 - 05.2023
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Barista
Texas De Brazil
08.2019 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock
Barista
California Pizza Kitchen
10.2018 - 06.2019
Education
Bachelor of Science in Hospitality Management - Hotel And Restaurant Managment
Divine Word College of Legazpi
Legazpi City, Albay, Philippines04.2018
Skills
- Hospitality and Professionalism
- Espresso expertise
- Goal Setting
- Staff Training
- Ordering Procedures
- Customer Service
- Coffee expertise
- Espresso machine operation
- Latte art
- Payment Processing
- Food Serving and Preparation
- Cash Register Operations
- Latte art mastery
- Specialty drink creation
- Supply Ordering
- Team Leadership
- Order Taking
- Decision-Making
- Multitasking
- POS System Operation
- Cash Handling
- Hospitality service expertise
- Up-selling
- Product Upselling
Certification
- Certificate of Kimbo Advance Training.
- Certificate of Achievement as the 3rd place during the Table Set Up Competition in the Shom International Tourism Exposition featuring Philippine Festival.
- Certificate of Culminating Activity of Hospitality Management at CWC VIlla Del Rey,Cadlan, Pili Camarines Sur.
- Certificate of "Emergency First Aid-Lecture".
- Certificate of Actual Shipboard Training.
- Certificate of ASTORIA PLAZA: Front Office Operations With Property Management System.
- Certificate of T.G.I FRIDAY'S: Bar Exposure Program.
- Certificate of Educational Store Exposure Program on "FOOD SAFETY, CLEANLINESS AND SANITATION.
Timeline
Senior Barista
Imtiaz Real Estate
06.2023 - Current
Senior Waiter
Wokyo Noodle Bar Japanese
03.2021 - 05.2023
Barista
Texas De Brazil
08.2019 - 03.2021
Barista
California Pizza Kitchen
10.2018 - 06.2019
Bachelor of Science in Hospitality Management - Hotel And Restaurant Managment
Divine Word College of Legazpi
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