Salwa Abdulqader
Ajman
Summary
Dynamic professional with a strong innovation and entrepreneurship management background, recognized for enhancing organizational efficiency and fostering teamwork. Proven ability to leverage educational skills to drive strategic initiatives and elevate project outcomes. Committed to continuous growth and development within the industry.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Dubai Islamic Bank
Dubai
09.2024 - 12.2025
- Ensure documents from customers are properly acknowledged and processed as per transaction requirements.
- Maintain and update the MIS to record all transactions.
- Ensure all transactional applications are duly completed and linked to the customer files as appropriate.
- Ensure that the TAT is achieved for all transactions.
- Ensure compliance with the approved policies, procedures, SLAs, and regulatory requirements to maintain quality standards and ensure risk mitigation.
- Ensure all assigned tasks and projects are executed within the approved policies, procedures, and SUAs of the department.
Bank Officer
Dubai Islamic Bank
Dubai
12.2022 - 09.2024
- Calling companies and customers for the verifications.
- Maintained a daily MIS of all cases for which CPV attempted to share with the line manager.
- Update feedback for deals in Notepad in the Finn One system, based on outcomes from verification.
- Ongoing evaluation of all systems, processes, and infrastructure to ensure policies, processes, and standards are in place to identify, assess, measure, manage, and report operational risks.
- Identify and report any policy or process breaches during the self-assessment program.
- Assist the Credit Initiation team in closing the Operational Risk incident in eGRC.
- Caught fraud cases.
Trainee
Sharjah Chamber of Commerce and Industry
Sharjah
- Digital Marketing
- Designing brochures.
- Communicating with governmental and private institutions to update their information and advertise the new workshops.
- Online Advertising.
- Creating and reviewing the certificates.
- Coordinating workshops with companies in Sharjah chamber.
Education
Bachelor of Innovation And Entrepreneurship Management - Business (3.13 GPA)
Higher Colleges of Technology
Sharjah07-2017
High School Diploma -
Souda Bint Zamaah Secondary School
Ajman06-2017
Skills
- Work flexibility
- Manage time efficiently
- Ability to liaise with internal and external stakeholders efficiently and effectively
- Collaborative Teamwork
- Effective leadership skills
- Manage time efficiently
- Innovative Thinking
- Efficiency in office application (MS Office 2000 - Word, Excel, PowerPoint, Access, Publisher)
Certification
- Arbitration and Entrepreneurship
- E-mail Official Communication
- Principles of Media Relations
- Happiness and positivity in the work environment
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Officer
Dubai Islamic Bank
09.2024 - 12.2025
Bank Officer
Dubai Islamic Bank
12.2022 - 09.2024
- Arbitration and Entrepreneurship
- E-mail Official Communication
- Principles of Media Relations
- Happiness and positivity in the work environment
Trainee
Sharjah Chamber of Commerce and Industry
Bachelor of Innovation And Entrepreneurship Management - Business (3.13 GPA)
Higher Colleges of Technology
High School Diploma -
Souda Bint Zamaah Secondary School
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