SALWA SALEM AHMED ALYAMMAHI
Abu Dhabi,United Arab Emirates
Summary
Analytical and results-driven Senior Administrator with over 5 years of experience in government licensing, resource planning, and operational optimization. Proven ability to design and implement business continuity strategies, regulatory compliance frameworks, and digital transformation initiatives. Skilled in workforce and service planning, risk assessment, and data-driven decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Senior Administrator – Commercial Licensing Services
Fujairah Municipality
Fujairah, United Arab Emirates
2024.11 - Current
- - Developed and managed the department’s Business Continuity Strategy in line with NCEMA 7000:2021.
- - Designed operational frameworks and resource allocation models to improve efficiency in licensing processes.
- supported the development and implementation of the "Rukshati" smart licensing platform ,ensuring alignment with strategic digital government goals
- Coordinated with multiple government entities (e.g., Police, Civil Defense) to streamline approvals and optimized licensing operational efficiency and reduced manual interventions
- - Prepared reports, forecasts, and dashboards to support data-driven decision-making.
Compliance officer
Fujairah Municipality
Al Fujairah City, Fujairah
2022.11 - 2024.10
- Reviewed contracts and agreements for possible violations or risks.
- Maintained clear records of all compliance activities for audit purposes.
- Mitigated potential non-compliance issues by proactive communication with team members.
- Maintained accurate and detailed compliance records.
Customer service representative
Fujairah Municipality
Al Fujairah City, Fujairah
2019.11 - 2022.10
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Performed administrative duties contributing towards smooth operations.
- Participated in team meetings sharing best practices for improving service delivery.
- Improved customer satisfaction ratings through responsive query resolution.
- Worked fast and accurately to meet customer needs and service goals.
Education
Bachelor’s - Business Administration
Ajman University of Science and Technology
Fujairah, United Arab EmiratesSkills
- - Resource & Workforce Planning (Scheduling & Optimization)
- - Business Continuity Implementation (NCEMA 7000:2021)
- - Data Analysis, Forecasting & Reporting (Advanced Excel, KPIs)
- - Licensing Systems & Regulatory Process Optimization
- - Risk Assessment & Compliance Management
- - Strategic & Operational Planning
- - Stakeholder Communication & Cross-Functional Collaboration
- - Bilingual Communication (Arabic & English)
Certification
- Business Continuity Implementation (NCEMA 7000:2021) – In Progress
- Data Governance & Compliance in Information Security – 2025
- Risk Management in Licensing Operations – 2024
- ICDL (International Computer Driving License)
Accomplishments
- - Built a comprehensive continuity and resource readiness strategy tailored to department operations.
- - Enhanced readiness by identifying critical services and developing workforce planning frameworks.
- - Improved operational efficiency and reduced downtime through optimized scheduling and backup planning.
- - Supported the adoption of governance practices to strengthen data protection and compliance.
Timeline
Senior Administrator – Commercial Licensing Services
Fujairah Municipality
2024.11 - Current
Compliance officer
Fujairah Municipality
2022.11 - 2024.10
Customer service representative
Fujairah Municipality
2019.11 - 2022.10
Bachelor’s - Business Administration
Ajman University of Science and Technology