Samad Arshad
Dubai,DU
Summary
Looking for a work environment where I can provide my skills and get exposure to the latest technologies. To work in a competitive workplace in an outstanding organization that enhances my skills & increases my knowledge where my creative capabilities can be used to the best. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
11
11
years of professional experience
Work History
Parts Advisor
AGMC BMW
2020.09 - Current
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare sales slips or sales contracts
- Receive payment or obtain credit authorization
- Take inventory of stock
- Advice customers on substitution or modification of parts when identical replacements are not available
- Examine returned parts for defects, and exchange defective parts or refund money
- Mark and store parts in stockrooms according to prearranged systems
- Discuss use and features of various parts, based on knowledge of machines or equipment
- Demonstrate equipment to customers and explain functioning of equipment
- Place new merchandise on display
- Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes
- Prepare Purchase Order & Delivery Note as per Requisition.
Heavy Spare Parts Sales Executive
Al-Futtaim Auto & Machinery Co. LLC (Famco Abu Dhabi)
2019.12 - 2020.03
- Attend customers at Parts Sales Counter and provide parts support of the required standard for all the brands represented by the company
- Receive customer enquiries and identify the correct part numbers by using the parts catalogues
- (Manual & Online)
- Advise the customers on replacement of related parts and benefits of using genuine parts
- Update & notify the customers on regular basis regarding different promotions to boost the sales
- (Lubricants, Filters, Tooth system, Undercarriages)
- Ensure that the quotations, sales orders, sales returns and application of customer discounts are performed as per the standard operating procedure
- Prepare quotations according to customers’ requests & process orders
- (Cash & Credit)
- Preparing Commercial & Technical Bidding for Government’s Customer (Online & Manual)
- Follow-up back-orders so that customers receive timely information on the status of back-ordered parts and ensure that such parts are delivered to the customer on the promised date
- Coordinates with Procurement department for further assistance from Manufacturers & stock availability with them
- Coordinates with After Market Sales & Service teams regarding sales targets & technical support
- Submission of monthly reports to Parts Manager
- (Sales, Lost Sales, Open Orders, Back Orders Return & CSI)
- Handle Cash Office and perform all necessary duties (Invoicing, Down Payments, CDC/PDC Cheques, Bank Deposits, Reconciliation & Documentation).
Spare Parts Sales Warehouse In-charge & Workshop Storekeeper
Lexus & Toyota, Al Futtaim Motors
2012.12 - 2019.11
- Overseeing the Warehouse /store management and maintaining reduced inventory levels with increased storage efficiency
- Maintaining the stock of material without any variance by conducting stock verification and documentation
- Team leader in complete stocks transfer from old/existing branch to new 3S facility branch
- Team member of first RDT implementation branch
- Control and Monitor Parts supply to branches
- Maintaining a constant flow of inbound container receiving, staging, Sort & check and Binning operations
- Plan and control JIT (Just in time)
- Ensuring quality of operation to minimise damage and increase handling capacity
- Handling Manpower calculation, allocation and productivity calculation
- On-time processing and dispatch of orders with accordance to the cut-off timings
- Identify bins that need to be replenished and update system accordingly
- Maintain proficiency in computerized systems and other technologies as required
- Acting in the capacity of the Warehouse Supervisor and/or Manager during the Warehouse Supervisor and/or Manager's absence
- Follow company policies and procedures
- Other duties as assigned
- 6 years’ experience as parts sales representative selling automotive spare parts
- Computer literacy - MS office, Internet and other office programs familiarity
- Participates in annual stock checks and prepares discrepancy reports to enable Senior Manager to take corrective action if required
- Fulfils the needs of the customers who visit the Parts Sales Centre by understanding their requirements, identifying the parts required from the parts catalogue and performing the sales transactions in the computer system
- Oversees the activities of the pickers and drivers and ensures that they are provided with the necessary guidance to carry out their warehouse activities with minimum errors
- Advises the customers on replacement of related parts and benefits of using genuine parts
- Procurement of Workshop tools & Consumable from intra & outside vendors (after comparing the quotes.) Ensuring Advisor take Appointment of warranty job from Customer on arrival of Parts for Fix It Right First
- Capability to achieve revenue targets, meet set goals and business objectives in consistent manner
- Possess good client convincing, presentation, analysis, communication, interpersonal, decision-making, negotiation, supervision, problem solving, and administration and PC skills
- Ensuring Daily basis of Monthly Target need to achieve in term of Net Sales & Gross Margin
- Analysis of the Process, implementing SOP to ease process, and ensuring it is being followed
- Daily Analysis Part sales to meet given target of the month & achieve by Quarterly basis to meet the Given Target for the Year in term of Net Sales, Gross Margin & Net Profit
- Having experience, Cash Handling in Toyota UAQ Spare Parts Retail Counter if Parts Supervisor is on Day off/Annual Leave.
Education
Intermediate (ICOM) -
01.2009
Matriculation (SSC) -
01.2007
Skills
Customer Service
Market Research-Study
Good Communication Skill
Computing skills in MS Word and MS Excel
Effective Negotiation Skills
Ability to learn things fast and implement them
Marketing Coordination
Excellent customer’s services skills
Persistent – Quick Learner
Problems solving skills
Perform Well Under Pressure
Strong in-house employee relationship
1st Runner-up in Spare Parts Skills Contest 2017
Having 7 years of SAP and prior experience in spare parts
Ordering parts
Email Communication
Team Collaboration
Problem-solving skills
Vehicle operations knowledge
Verbal and written communication
Invoice Processing
Social Media Marketing
Inventory Management
Supply orders
Delivery Coordination
Inventory Auditing
Customer Education
Returns processing
Order documentation
Payment Processing
SAP understanding
Display building
Goal Setting
Clean Driving Record
Warehouse Operations
Parts Cataloging
Automotive Industry Knowledge
Shipping procedures
Accomplishments
- Improved monthly sales by 50%.
- Built productive, successful team using key training and development strategies.
- Supervised team of 4 staff members.
- Collaborated with team of 4 in the development of Warehouse Management.
Personal Information
- Age: 33
- Date of Birth: 08/19/90
- Nationality: Pakistani
- Driving License: UAE Driving License (Automatic)
- Marital Status: Married
- Religion: Muslim
Hobbies and Interests
- Cricket
- Football
- Table Tennis
- Snooker/8-Ball
Cricket, Football & Pc Gaming
I never felt tired and i cannot explain the joy when i won the match for my team and how i used to enjoy that small wins. The fights between players and the aggression on field in cricket tells me that life is field of emotions and the better you control it, the better are the chances of winning and yes cricket is a gentlemen game.
Languages
Arabic
Elementary (A2)
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Timeline
Parts Advisor - AGMC BMW
2020.09 - Current
Heavy Spare Parts Sales Executive - Al-Futtaim Auto & Machinery Co. LLC (Famco Abu Dhabi)
2019.12 - 2020.03
Spare Parts Sales Warehouse In-charge & Workshop Storekeeper - Lexus & Toyota, Al Futtaim Motors
2012.12 - 2019.11
GOVERNMENT DEGREE COLLEGE FOR BOYS NORTH - Intermediate (ICOM),
AZEEM PUBLIC SCHOOL - Matriculation (SSC),