SAMAH MOHAMMED
Dubai,UAE
Summary
I am a Proficient customer service with Strong Experience experience of working. I have worked in one of the best institutions in the UAE. and i have extensive experience in my field of work which increases my experience and skills. I have many great skills and experiences specific to my field of work. and I am ready to offer all my effort and use my skills and experience for the benefit of your esteemed institution. I also have many practical and personal skills that i hope will benefit your esteemed institution. I can work organised, broadly and accurately with excellent leadership.
Overview
1
1
year of professional experience
2008
2008
years of post-secondary education
Work history
Receptionist
Amer Quiq plus
Dubai
- Greeting and welcoming visitors to the office.
- Writing vacation request letters professionally.
- Writing all non-objection letters related to passports.
- Integrating the unified number.
- Compiling total cost messages for charity associations.
- Sending all types of technical support emails.
- Solving bank refund problems and modifying IBAN number.
- Fully understanding online group work for improving and speeding up work.
- Being fully aware of all required documents for all governmental transactions within the Immigration and Passports Department.
- Keeping accurate records of visitor logs.
- Providing accurate information and assistance in a professional manner.
- Handling inquiries and resolving issues promptly.
- Ensuring cleanliness and organization of the reception area.
- Maintaining confidentiality of sensitive information.
- Assisting with various administrative tasks as needed to support the smooth operation of the office.
Online Transaction Specialist
Amer Center for Government Transactions - Deira Branch
Dubai
- Processing government transactions efficiently and accurately through the Amer Center online portal.
- Assisting customers with using the online portal to complete transactions, including bill payments, license renewals, and other services.
- Troubleshooting any technical issues customers may encounter while using the online portal.
- Answering customer inquiries regarding online transactions via phone, email, or chat.
- Verifying the accuracy and completeness of all transaction data to ensure compliance with regulations.
- Maintaining detailed records of all online transactions.
- Reconciling daily transactions and ensuring all financial records are balanced.
- Staying up-to-date on all government policies and procedures related to online transactions.
- Researching and resolving any discrepancies that may arise during the transaction processing.
- Communicating effectively with customers and colleagues to ensure a smooth and efficient transaction process.
- Continuously improving their knowledge and skills related to online transactions and customer service.
Shift Supervisor
AMER AL KARAMA BRANCH
Dubai
01.2024 - 01.2025
- As a supervisor in a customer service center, my role is to ensure that the team provides high-quality support to customers while meeting company standards.
- I oversee daily operations, monitor call metrics, and address any issues that may arise between agents and customers.
- I also provide coaching and training to team members, helping them improve their communication skills and problem-solving abilities.
- Additionally, I collaborate with other departments to resolve escalated issues and improve overall customer satisfaction.
- My goal is to create a positive, efficient work environment that fosters both employee growth and customer loyalty.
Education
Bachelor of literatures - Department of Philosophy
Mansoura University
Skills
- Online Government Transactions
- Customer Service Excellence
- Transaction Processing
- Data Entry
- Computer & Microsoft Office Proficiency
- High communication skills
- Team Collaboration & leadership
- Patience & Compassion
- Professional Development
- E-Government Solutions
- Document Verification
Personal Information
- Date of birth: 07/11/87
- Nationality: Egyptian
- Visa status: UAE Husband's Resident Visa
Timeline
Shift Supervisor
AMER AL KARAMA BRANCH
01.2024 - 01.2025
Receptionist
Amer Quiq plus
Online Transaction Specialist
Amer Center for Government Transactions - Deira Branch
Bachelor of literatures - Department of Philosophy
Mansoura University
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