Hi, I’m
SAMAH MSALLEM
Dubai,united Arab of Emirates
Summary
Multilingual in Arabic ,French and English
Computer Expert: All Office Microsoft ,Web ,Digital Marketing ,online commerce, web designing
Digital Marketing Training accredited by KDHA UAE
Experience of Customer Service handling of 15 years of supervisory level
EKAS Leadership Foundation Certificate
Effective Business communication
Exceeding customer expectation
Talented people motivator and problem solver.
Highly-qualified business administration professional driven to oversee operations with efficiency
Quality control Hardworking Supervisor skilled in managing airport operations to promote passenger safety and aircraft efficiency.
Opportunity to utilize 15 years of Airport operations management expertise to drive team goal achievement. Excellent understanding Customers services needs and requirements.
Hospitality well experienced in guest services needs .
Overview
19
years of professional experience
1
Certification
Work history
Emirates Airlines - 14 years Dubai, UAE
Supervisor Airport Services
12.2006 - 09.2020
Job overview
- Providing strong team leadership and with independent decision making, to achieve consistently high quality services in compliance with Standard Operating Procedures (SOP), EKAS Goals and KPI's.
- Supporting, motivating and coach my team, providing necessary on job trainings, in compliance with safety and security procedures.
- Ensuring availability of full complement staff.
- Conducting quality checks and full briefing of team.
- Communicating with various stakeholders on operational problems- by providing solution based analyzing data, and actual situation, assuring and controlling quality& safety standards.Dnata: Emirates group all major Airlines in Dubai
Le Meridien Hotel - 1 years & 7 monthsFujairah, UAE
Guest Service /reservation
06.2005 - 10.2006
Job overview
- Answer guests phone calls 50 customer calls per day ,in nice courteous manner, handling their demands and concerns.
- Handling guest inquiries in courteous and efficient manner and report guest complaints to supervisors if no immediate solution could be found and assure follow up with guests.
- Fully conversant with all services and facilities offered by hotel.
- Reservations
- Verified documentation and work order requirements.
- Packaged and moved completed products.
Tunisian AirlinesDjerba, Tunisia
Team leader
06.2003 - 08.2003
Job overview
Ground handling Agent as summer job in my holiday
- Customer service Agent
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Attending Arrivals and Departures .
- Handling Customers Complains
Nesma company Paris Jean Pierre Timbaud 94290, France
Digital Marketing Assistant
11.2020 - 07.2022
Job overview
- Improved customer journey through website development pipeline, testing new developments and split testing landing pages.
- Implemented promotional plan across channels to achieve .
- Worked with to manage customer product and service reviews, capturing
- Online job work from home
Education
Bright Future Training InstituteDubai
Complete Digital Marketing Program from Digital Marketing
09/2022 - 01.2023
University 7th CarthageTunis
Master's degree from Social Economic Administration
09.2007
University overview
University 7th Carthage
Bachelor's Degree Zarzis
A-Levels from Economy and Administration
06.2003
University overview
Lycee technique Zarzis -Tunis
Institute Nebras Zarzis
Diploma from Data Microsoft
01.2003
University overview
Microsoft and internet surfing
Skills
- Multilingual in Arabic ,French and English
- Digital Marketing Certificate accredited by KDHA UAE 2023
- Analytical skills, Phone,Data entry
- Decision making
- Leadership development
- Performance management
- Team work, Reservation
- Expert in Solving issues services
- Proficient problem solver
- Strong communication
- Self-motivated and target-driven with a passion for sales
- Excellent interpersonal skills and the ability to build rapport with customers
- Ability to work independently and as part of a team
Certification
NAJM: Emirates airlines reward and recognition program
Awards winner:
NAJM: Emirates airlines reward and recognition program
*Gold NAJM award March 2016
- “ In recognition of your efforts and excellent customer service”
* Silver NAJM award March 2017
- “ In recognition of your efforts and for your immediate response towards fainted passenger”
* Merit NAJM award March 2017
- ““ In recognition of the appreciation received by Mihinlanka Airlines operations.
*ACE Airport Customers Excellence Winner April 2016
-“ Dubai Airport's Rewards and Recognition Program”
*Dubai Police Certificate
-“ Dubai Airport Police Honor for retuning valuable lost and found items.
*Staff of the month November 2005
-“Le Meridien Al Aqah Hotel recognition program.
*Najm Appreciation 15-Mar-2020 In recognition of your efforts for going out of yo ur way to take care of our customers and maintain operational integrity during the peak operations o f December 2019 and early January 2020. Your hard work is greatly appreciated.
* Najm Appreciation Mar-2020 In recognition of your valuable support during the weather disruption in January 2020, your efforts and hard work is really appreciated.Well done and keep up the good work!
Najm Appreciation 24-APR-2019 The team have put extraordinary effort to clear th e distribution that was caused by the unexpected fog hitting Dubai on 29th of March.
Timeline
Digital Marketing Assistant
Nesma company
11.2020 - 07.2022
Supervisor Airport Services
Emirates Airlines - 14 years
12.2006 - 09.2020
Guest Service /reservation
Le Meridien Hotel - 1 years & 7 months
06.2005 - 10.2006
Team leader
Tunisian Airlines
06.2003 - 08.2003
Bright Future Training Institute
Complete Digital Marketing Program from Digital Marketing
09/2022 - 01.2023
University 7th Carthage
Master's degree from Social Economic Administration
Bachelor's Degree
A-Levels from Economy and Administration
Institute Nebras
Diploma from Data Microsoft
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