SAMANTHA RODRIGUES
DUBAI
Summary
Client Relations and FM Coordinator with 6+ years of experience in delivering exceptional customer service, managing facilities, and ensuring seamless operations. Skilled in fostering strong client relationships, optimizing workflows, and coordinating multi-disciplinary teams. Adept at problem-solving, vendor management, and maintaining compliance with safety and quality standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real Estate & FM – Contract Support
CBRE
06.2022 - Current
- Acted as the primary point of contact for clients, ensuring their needs were met efficiently
- Act as the primary point of contact between the company and landlord
- Address landlord concerns or issues regarding property maintenance, operations, and compliance
- Ensure timely communication regarding rent payments, lease agreements, and other contractual obligations
- Supervise maintenance of building systems (HVAC, electrical, plumbing)
- Manage budgets for real estate and facility operations
- Oversee vendor and contractor management (cleaning, security, maintenance).
- Implement health and safety protocols, emergency preparedness, and fire safety
- Plan and optimize space utilization and office layout
- Lead and train facilities and maintenance staff
- Ensure cost-efficiency and implement energy-saving initiatives
- Coordinated and monitored daily facilities operations and space management – Locatee Analytics
- Prepared reports and presented updates to senior management on operations and client satisfaction
- Streamlined workflows by implementing new tools and technologies to improve efficiency – SI7
- Organized training sessions for staff to maintain high service standards and compliance awareness
- Send updates to associates about facility maintenance, enhancements, and HSE guidelines
- Communicate changes in facility operations, including disruptions or closures
- Support the planning and organization of fire drills.
- Coordinate fire drill participation and evaluate effectiveness
- Provide administrative support to the REFS Lead, including coordinating travel arrangements
- Handle travel-related documentation, itineraries, and claims processing
- Ensure timely and accurate submission of claims and maintain proper records
FM Coordinator –ICD Brookfield Place -DIFC
Inspire Integrated Services
04.2021 - 06.2022
- Serve as primary contact for tenants, addressing concerns and service requests
- Coordinate maintenance and repair services for tenants
- Assist with space planning, moves, and tenant modifications
- Manage external vendors (cleaning, security, etc.) for tenant services
- Communicate building updates, notices, and emergency information
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assist with lease agreement management and renewals
- Help manage budgets for tenant services and operational costs
- Promote sustainability and energy efficiency within the building
- Ensure compliance with DIFC laws, rules, and regulations
- Follow DIFC sustainability and energy efficiency initiatives
- Adhere to DIFC data protection and privacy regulations
- Ensure accessibility and inclusivity per DIFC standards
- Implement asset tagging and track all facility assets
- Create and manage Purchase Orders (POs) for tenant-related services and supplies
- Oversee vendor selection, performance, and contract compliance
- Drive savings initiatives by identifying cost-effective solutions without compromising service quality
Facilities Management Administrator
Deyaar Facilities Management
09.2018 - 03.2021
- Managed facility operations, including maintenance scheduling and contractor coordination.
- Oversaw Defects Liability Period (DLP), ensuring timely resolution of defects.
- Handled key handovers, maintaining secure access records and documentation.
- Maintained and updated owner and tenant details, ensuring accurate records.
- Managed access card issuance, activation, and deactivation for owners, tenants, and contractors.
- Supervised hard and soft service teams, ensuring efficient service delivery and compliance with standards.
- Supported compliance with health and safety regulations through audits and reporting.
Education
Bachelor of Arts - Human Resources Management
SDM College of Business Management
Mangalore, India04-2016
Skills
- Client Relationship Management
- Facilities Operations & Maintenance
- Vendor Coordination & Negotiation
- Budget Management & Cost Control
- Compliance & Safety
TECHNICAL SKILLS
- Facility Management Software (CAFM)– SI7, Manhattan WMS
- MS Office 365
- Budgeting & Forecasting Tools – SAP
Certification
- First Aid Certification
- Fire Warden Certification
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Real Estate & FM – Contract Support
CBRE
06.2022 - Current
FM Coordinator –ICD Brookfield Place -DIFC
Inspire Integrated Services
04.2021 - 06.2022
Facilities Management Administrator
Deyaar Facilities Management
09.2018 - 03.2021
Bachelor of Arts - Human Resources Management
SDM College of Business Management
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