SAMANTHA LOIS N LOBERIANO
Dubai
Summary
Enthusiastic individual with excellent communication and organisation skills with well-developed hospitality skills. Supports busy, productive environments by working with focus, drive and attention to detail.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Housekeeping Associate
The Bellevue Manila
Alaban, Muntinlupa
05.2023 - 06.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
Front Office Agent
The Bellevue Manila
Alabang, Muntinlupa
10.2022 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased customer service success rates by quickly resolving issues.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Model
The Bellevue Manila
Alabang, Muntinlupa
05.2021 - 05.2021
- Promoted products and services by posing for commercials and photo shoots.
- Remained focused, motivated and professional throughout long shoots and events.
Food and Beverage Attendant
The Camelot Hotel
Quezon City
04.2015 - 05.2016
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Greeted and seated guests to provide friendly and welcoming experience.
Education
Bachelor of Science - Hospitality Management
Adamson University
Ermita, Manila 06.2012 - 12.2012
Skills
Verbal and written communication
Timeline
Housekeeping Associate
The Bellevue Manila
05.2023 - 06.2023
Front Office Agent
The Bellevue Manila
10.2022 - 06.2023
Model
The Bellevue Manila
05.2021 - 05.2021
Food and Beverage Attendant
The Camelot Hotel
04.2015 - 05.2016
Bachelor of Science - Hospitality Management
Adamson University
06.2012 - 12.2012