Hi, I’m
Samantha S Furtado
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
years of professional experience
Work History
Bizzcraft Interiors LLC
OFFICE MANAGER
06.2022 - 06.2023
Job overview
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Elegant Qubes Decoration LLC
SALES AND MARKETING MANAGER
07.2020 - 04.2022
Job overview
- Achieved 100% of monthly quota within first month as Sales Manager
- Continuously improved customer service, brand awareness, and the company's reputation
- Provided training to jr.sales executives to strategically target clientele and offered assistance to close deals
- Introduced G-suite and goggle drive and the use of a CRM system in order to increase efficiency
- Contacted customers via phone and email to explore connections, offer services and cement relationships
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Account managed local and International clients i.e Biomerieux, TLD, VONDON, Atlantis.
Benchmark Events & Exhibitions LLC
ASSISTANT BUSINESS DEVELOPMENT MANAGER
05.2019 - 05.2020
Job overview
- Identifying business leads, understanding their requirements as well as their business pains
- Delivering presentations to key stakeholders to demonstrate the benefits of Benchmark Services
- Liaising with customers to understand their internal procurement process and obtain visibility about their future initiatives
- Driving project development and implementation to guarantee successful delivery against time & agreed budget
- Maintaining a calendar of events for effective long term planning & management
- Supervising & coordinate the activities of personnel, subcontractors & vendors
- Managing Tier focused databases, Preparation of procurement Pre-qualification Documents & Company Registration in E-procurement across multiple Procurement Systems, Implementing Terms and Conditions of Contracts, preparing purchase orders
- Knowledge of being in a start-up
- During my tenure provided company management updates for all renewals including at-risk renewals and forecast for future costs
- Using Pipedrive, documented all information from customer/client calls and onsite service calls
- Acted as team leader for interns team for marketing with the objective of promoting close cooperation to share information and develop satisfactory solutions for the successful delivery of various services
- Responsible for monitoring various company databases to ensure accuracy of inventory
- Collected subject matter for upcoming meetings, created the agendas and sent out automatic notifications to those needing to attend
- Brainstormed with marketing and support department personnel to create high-quality images and illustrations for specific projects
- Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service
- Increased employees' attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival.
Benchmark Events & Exhibitions
BUSINESS DEVELOPMENT EXECUTIVE
04.2013 - 05.2019
Job overview
- Lead Generation through various marketing activities such as Email marketing, Social media marketing
- Interaction with senior-level personnel\clients to explain services offered by the organization and to understand their requirements
- Prepare and send tenders to potential clients and continuous follow-ups with the concerned personnel
- Visiting key clients to build relationships and identify their key needs
- Market Research & tracking of communication with current and potential customers for the development of business
- Prospected and lead generated from show catalogs, prospecting participants from various shows, regional networking events, advertising / PR agencies, websites and from existing leads & contracts.
Education
Advanced Institute of Engineering and Management
BBA
Skills
- Social media savvy
- Lead generation
- Market intelligence
- Rapport and relationship building
- Account Management
- Cold Calling
- Consultative and relationship selling
- Digital Marketing
Personal Information
- Visa Status: Residential Visa
- Nationality: Indian
- Driving License: UAE
Timeline
OFFICE MANAGER
Bizzcraft Interiors LLC
06.2022 - 06.2023
SALES AND MARKETING MANAGER
Elegant Qubes Decoration LLC
07.2020 - 04.2022
ASSISTANT BUSINESS DEVELOPMENT MANAGER
Benchmark Events & Exhibitions LLC
05.2019 - 05.2020
BUSINESS DEVELOPMENT EXECUTIVE
Benchmark Events & Exhibitions
04.2013 - 05.2019
Advanced Institute of Engineering and Management
BBA
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