Samar Ahmed Elbasosy
Dubai
Summary
Seeking a possession in a respectable multinational company gain experience and be up to date with the latest technologies and I would like to create the best environment for my company and make it internationally recognized.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Customer Service
Blueberry
Dubai
01.2026 - Current
- Handled customer inquiries via phone, email, and live chat in a fast-paced delivery environment.
- Resolved complaints related to delayed, missing, or incorrect orders efficiently.
- Coordinated with drivers and operations team to ensure on-time deliveries.
- Provided real-time order tracking support and status updates to customers.
- Maintained high customer satisfaction through professional communication and problem-solving skills.
- Processed refunds, replacements, and compensation requests according to company policy.
- Managed high call volumes while maintaining service quality standards.
- Updated customer information and order details accurately in CRM system.
- Followed up with customers to ensure issue resolution and positive feedback.
- Achieved performance targets related to response time and customer satisfaction.
Sales work
Saidi Egyptian Sweets
Alexandria
01.2017 - 01.2024
- Greet customers and helpful service
- Assist customers with product selection and answer questions
- Operate the cash register and handle transactions accurately
- Maintain cleanliness and organization of the bakery display area
- Restock shelves and display cases as needed
- Package and label baked goods for sale
- Monitor product freshness and remove expired items
- Assist with inventory management and ordering supplies
- Follow all food safety and sanitation guidelines
Sales work
LC Waikiki Brand
Alexandria
01.2012 - 01.2016
- Greet customers.
- Help customers find items in the store.
- Check for stock at other branches or order requested stock for customers.
- Provide customers with information about items.
- Ring up purchases.
- Elevate complaints to management.
- Keep track of inventory.
Education
Secondary School -
Azhar University
01-2007
Skills
- Data Entry
- Bakery Operations
- Problem Solving
- Cash Handling
- Retail Operations
- Client Relations
- Inventory Management
- Microsoft Office (Word)
- Microsoft Office (PowerPoint)
- Microsoft Office (Excel)
- Communications skills
- Negotiations Skills
- Ability to work under pressure
- Good appearance and able to influence others
- Activity Participate in team work
Languages
Arabic
English
Timeline
Customer Service
Blueberry
01.2026 - Current
Sales work
Saidi Egyptian Sweets
01.2017 - 01.2024
Sales work
LC Waikiki Brand
01.2012 - 01.2016
Secondary School -
Azhar University