Samar Fawzy
Summary
Experienced aviation professional with 22 years in Airport Operations and Learning and Development. Expertise includes Baggage Services, Ground Dispatch, and Ramp Operations. Skilled in training design and delivery across various areas, including Aerobridge, Resource Planning, and Ramp Safety. Holds an advanced Heavy-Duty License, emphasizing operational adaptability and commitment to safety in training initiatives.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Learning & Development Officer
dnata
06.2013 - Current
- Planned, designed, developed, implemented, and evaluated learning and development solutions for operational departments to support business goals.
- Conducted Training Needs Analysis to update existing curriculum, enhancing relevance and effectiveness of training programs.
- Facilitated training sessions for PLB, ADP, AOCC functions, Corporate Induction, Airside Safety, and Turnaround Coordinator roles, ensuring staff competence and compliance with operational standards.
- Developed new curriculum for 'Flight Watch Agents' aligning with dnata Training standards.
- Conduct Line Checks to ensure operational competence among personnel and provide recommendations to the Line Manager for improving the training effectiveness.
- Coordinated with Dubai Airports to streamline licensing and documentation processes for PLB and ADP licenses, improving efficiency in compliance.
- Offer timely feedback to business stakeholders regarding training, safety, or performance concerns.
- Provided leadership and development support to Senior Assistant Trainers through regular feedback and opportunities for continuous improvement.
Dispatcher
dnata
01.2012 - 06.2013
- Coordinated the safe turnaround of all operating aircraft at Dubai International Airport.
- Coordinated flight handling activities with frontline teams to ensure smooth operations.
- Managed last minute changes (LMC) and made timely decisions during Turnaround activities to maintain schedule adherence.
- Updated PDA with precise timings to rectify shortfalls and support on-time departures.
- Managed any last minute changes (LMC) and took timely decisions in the Turnaround activities.
- Updated PDA with precise timings and addressed any shortfalls for on-time departure.
Flight Control Supervisor
dnata
11.2008 - 12.2011
- Managed the l MOCON Incident Desk, applying established Emergency/Disruption handling procedures in close coordination with the MOCON Duty Controller and Systems Supervisor MOCON.
- Coordinated activities between customer airlines and service delivery teams, maintaining accurate flight information and movement times.
- Oversaw the ground handling activity on a flight, ensuring safe and timely operations aligned with customer airline requirements.
- Served as primary coordination hub for customer airlines and service delivery teams, maintaining accurate flight information and movement times.
- Monitored radar tracks and VHF frequencies to track flights arriving and departing from Dubai, engaging with Flight Captains on radio frequencies to address ground handling requirements.
Baggage Services - Multiple Operational roles
dnata
09.2004 - 11.2008
- Managed all aspects of baggage handling, addressing customer queries and resolving complaints.
- Expedited left-behind baggage onto the first available flight.
- Traced and retrieved lost baggage, transfer short-tagged baggage online, and expedite left-behind baggage onto the first available flight.
- Supervised baggage loading and offloading processes to maintain efficiency and safety standards.
- Optimized flight operations by effectively allocating loaders and drivers.
- Managed unclaimed arrival baggage and created AHLs or DPRs for passengers with lost, damaged, or pilfered baggage, subsequently closing on-hands and AHLs.
- Coordinated flight load plans by collaborating with different departments.
- Specialized in handling passengers with mishandled baggage and met and assisted arrival flight passengers with their baggage.
- Traced and retrieved lost baggage, transferred short-tagged baggage online, and expedited left-behind baggage onto the first available flight.
Education
Bachelor's - Business Administration
Baghdad University
Baghdad, Republic of IraqSkills
- Training Needs Analysis
- Curriculum Development
- Learning Program Design
- Operational training programs
- Training Evaluation
- Compliance Training
- Regulatory Compliance
- Stakeholder collaboration
- Problem Solving
Certification
- ISO 45001:2018 - Occupational Health and Safety Management Systems, Bureau Veritas
- Certificate IV in Training and Assessment, Vocational Education & Training (VET), Australia
- IOSH Supervising safely Certificate, Euro Link
- IATA DG Acceptance
Key Areas Of Expertise
- Airport Operations
- Operational Training
- Stakeholder Engagement and Collaboration
- Problem Solving
- Safety Standards
- Airport Regulations
- Training Evaluation
- Training Policy and Procedures
Languages
English
Advanced
C1
Timeline
Learning & Development Officer
dnata
06.2013 - Current
Dispatcher
dnata
01.2012 - 06.2013
Flight Control Supervisor
dnata
11.2008 - 12.2011
Baggage Services - Multiple Operational roles
dnata
09.2004 - 11.2008
Bachelor's - Business Administration
Baghdad University