SAMARTH JHA
Dubai,UAE
Summary
Experienced Hotel Manager with over 10 years in Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Seeking challenging position to meet my competencies , capabilities, skills, educational attainments and experience.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Front Office Manager
Landmark Hotels And Suites
Dubai, UAE
06.2023 - Current
- Monitored adherence to credit policies and procedures, reducing bad debts.
- Supported smooth and efficient running of front-of-house operations, supervising front office staff.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Ensured efficient check-in and check-out process, reducing waiting times by on average [Number] minutes per guest.
- Created and submitted progress reports to upper management.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
- Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
- Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
- Designed strategic schedules and workloads to promote productivity.
FRONT OFFICE MANAGER
CRYSTAL PLAZA HOTEL
SHARJAH
01.2015 - 05.2022
- Ensure outstanding customer care at all times, handled accounts and financial transactions of the guest
- Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
- Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of customer satisfaction and quality service
- Handle PMS(IDS)
- Check figures, postings, and documents for accuracy
- Record, store, access, and analyze computerized financial information
- Tracks room revenues, occupancy percentages, and other front office statistics
- Managing various Extranet for hotel reservations like Booking.com, Agoda.com, ExpediaTravels, Hotels Combined, etc.
Education
MBA - Market Research
Liverpool John Moores University
06.2022 - 01.2024
Hotel & Hotel Administration -
Chitkara University
India 05.2009 - 05.2012
Higher Secondary - undefined
C.B.S.E. Board
Matriculation - undefined
C.B.S.E. Board
Skills
- Customer Relation Management
- Knowledge of PMS(IDSnext, WinHMS, HOTELLOGIX)
- Financial Management & Accounting
- Good Administrative Skill
- Sales and promotions
- Shift management
- Marketing
- Cashiering and Night Auditing
- Guest complaint resolution
- Night audits
- Occupancy forecasting
Accomplishments
- Secured 1st rank in 2nd year with 80% and was ranked 42 in All India Ranking.
- Scholar of the batch 2009-2012.
- Got the scholarship and ‘Rolling Trophy from TALERA Group of Hotels, Pune’ for securing highest marks in housekeeping and front office.
- Got ‘Director’s Noble Award’ for outstanding performance in Food &Beverage Service and securing highest marks in Food & Beverage Service.
Languages
English
Fluent
Hindi
Native
Basic Arabic
Elementary
Basic Russian
Beginner
References
References available upon request.
Timeline
Assistant Front Office Manager
Landmark Hotels And Suites
06.2023 - Current
MBA - Market Research
Liverpool John Moores University
06.2022 - 01.2024
FRONT OFFICE MANAGER
CRYSTAL PLAZA HOTEL
01.2015 - 05.2022
Hotel & Hotel Administration -
Chitkara University
05.2009 - 05.2012
Higher Secondary - undefined
C.B.S.E. Board
Matriculation - undefined
C.B.S.E. Board
Similar Profiles
DEEPA SUDHEERDEEPA SUDHEER
Group Credit controller at Landmark Hotels & SuitesGroup Credit controller at Landmark Hotels & Suites
Syed Moiz Uddin AhmedSyed Moiz Uddin Ahmed
General Manager at Razi Hotels LP – DBA- Holiday Inn Express & Suites -IHG HotelsGeneral Manager at Razi Hotels LP – DBA- Holiday Inn Express & Suites -IHG Hotels
Amit Kumar SenAmit Kumar Sen
Deputy General Manager- Projects at Citymax Hotels India Pvt. Ltd. (Landmark Leisure)Deputy General Manager- Projects at Citymax Hotels India Pvt. Ltd. (Landmark Leisure)
Pooja ShettyPooja Shetty
Airport Manager at Air IndiaAirport Manager at Air India
SHEHAN JAYAWARDENASHEHAN JAYAWARDENA
Senior Business Development Consultant – Corporate at Bupa GlobalSenior Business Development Consultant – Corporate at Bupa Global