Samarth Vernekar
Dubai,UAE
Summary
IT professional with expertise in Active Directory, Windows and Mac OS support, and remote desktop support. Proficient in hardware and software troubleshooting, LAN/WAN management, and IT asset management. Experienced in handling IT refresh projects and utilising the SOPHOS ticketing tool for efficient helpdesk operations. Skilled in system maintenance and advanced Excel, with a foundational understanding of ITIL basics. Adept at managing VC devices such as Poly and Crestron to enhance communication systems. Committed to leveraging technical skills to optimise IT infrastructure and support organisational goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Systems Engineer
Jumbo Manpower LLC
Dubai
2025.11 - 2026.02
- Handled enterprise IT Refresh Project at flydubai, successfully refreshing 1200+ assets including laptops, desktops, docking stations, and monitors.
- Performed asset tagging, allocation, deallocation, and lifecycle management aligned with ITIL practices.
- Worked extensively with Syphony ticketing tool for incident and request management ensuring SLA compliance.
- Managed Active Directory tasks including moving OUs based on department restructuring.
- Maintained large Excel datasets for asset tracking, reporting, and reconciliation.
- Coordinated with cross-functional teams to ensure smooth device rollout and minimal downtime.
- Client: flydubai
Systems Engineer
Tata Consultancy Services
Mumbai
2021.08 - 2025.09
- Acted as IT SPOC for West India region supporting Tata Play Ltd operations.
- Provided L1/L2 support for Windows and Mac systems including hardware, software, and network troubleshooting.
- Supported and configured VC devices (Poly, Crestron) for executive meetings.
- Resolved 50+ weekly incidents maintaining SLA compliance above 98%.
- Delivered VIP support to senior executives including VPs, SVPs, and COO.
- Maintained documentation, patch updates, and preventive maintenance schedules.
Education
Bachelor of Computer Applications - BCA
Rani Chennamma University
Belgaum - India 2018.06 - 2022.10
Skills
- Active Directory
- Windows & Mac OS Support
- Remote Desktop Support
- Hardware & Software Troubleshooting
- LAN/WAN
- VC Devices (Poly, Crestron)
- IT Asset Management
- IT Refresh Projects
- SOPHOS ticketing tool
- System Maintenance
- Helpdesk Operations
- ITIL Basics
- Advanced Excel
Accomplishments
- On-the-Spot Award - Fast resolution of major incidents.
- Service & Commitment Award - Consistent performance excellence.
- Multiple client recognitions for high-quality IT support delivery.
Timeline
Systems Engineer
Jumbo Manpower LLC
2025.11 - 2026.02
Systems Engineer
Tata Consultancy Services
2021.08 - 2025.09
Bachelor of Computer Applications - BCA
Rani Chennamma University
2018.06 - 2022.10