Samavia Shafiq

• Established communication channels with clients via phone, email, and showroom visits.
• Processed quotations, contracts, sample requests, order entry, invoicing, delivery coordination, and payment follow-up.
• Prepared accurate sales presentations, reports, and confidential communications.
• Maintained CRM records (Dynamics 365), ensuring data integrity for projects, accounts, and sales activities.
• Monitored deadlines, pipeline tasks, and follow-ups to guarantee timely execution.
• Coordinated customer meetings, sales events, workshops, and team offsites.
• Liaised between clients and internal teams to resolve issues and ensure seamless order fulfillment.
• Oversaw vendor registration processes, ensuring timely approvals and accurate documentation.
• Managed shipment bookings and coordinated with freight forwarders for deliveries and customs compliance.
• Handled RTA, Salik, and Daarb registrations with complete documentation for transportation compliance.
• Managed sales materials, product samples, and administrative documentation.
• Supported SHE requirements during client visits and team events.
• Built and maintained relationships with architects, designers, key clients, and internal stakeholders to support business growth.

• Coordinated sales activities with effective communication between sales teams and clients.
• Maintain accurate records and documentation of customer interactions and transactions. Manage and update customer databases and CRM systems
• Business support to management and senior leaders .
• Processed purchases and sales orders promptly in CRM & MS office .
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction
• Enhanced customer satisfaction by managing sales enquiries effectively.
• Coordinate with internal teams ie sales , finance , logistics & factory team to ensure seamless order delivery.
• Manage over 50 customer calls on daily basis

• Customer service operations – Voice, e-mail, and escalations.
• Business support to Directors, VP & COO on various tasks & implementations.
• Produced weekly and monthly call centre performance reports
• Service level. Process delivery and operations management
• Trained staff on best practices to achieve optimal productivity
• Trained staff on best practices to achieve optimal productivity.
• Maintained smooth-running call centre operations by delegating priorities to staff abilities.
• Collaborated cross-functionally for seamless service delivery.
• Oversaw daily operations, ensuring optimal performance.
• Resolved complaints efficiently, fostering customer loyalty.

Resolved call and email inquiries promptly and professionally to maintain service excellence

• Negotiated vendor contracts and managed relationships
• Supervised daily operations, acting as point of contact for any queries or obstacles
• Effectively managed incoming and outgoing mail to maximize office efficiency
• Coordinated sales activities with effective communication between sales teams and clients
• Maintained electronic and physical records of invoices and supporting documents
• Produced weekly, daily and monthly activity reports and forecasts
• Coached team to deliver top-quality customer service and uphold brand values

• Managed high-volume inbound calls by excellent telephone manner
• Handled irate customers with patience, fostering a calm environment.
• Noted customer feedback , compliant and shared with managers