Samavia Shafiq

Kvadrat : The global design textile company

• Manage end-to-end order processing including quotations, contracts, invoicing, and delivery coordination.
• Coordinate shipment bookings with freight forwarders ensuring compliance with customs regulations.
• Track sales pipelines, deadlines, and client follow-ups to ensure timely execution.
• Maintain CRM data accuracy and generate operational reports.
• Liaise with architects, designers, and internal teams to support project execution.

• Coordinated quotations, order entries, and customer communications.
• Processed purchase and sales orders ensuring accuracy and timeline adherence.
• Worked closely with logistics to ensure smooth delivery operations.
• Supported trade show planning and product launches.
• Maintained organized documentation and CRM records.

• Supported operational planning and daily reporting to senior leadership (Director, VP, COO).
• Improved CSAT from 82% to 90%+ through QA audits and structured feedback loops.
• Reduced escalation rate by 25–30% through SOP enhancement.
• Managed staffing priorities to ensure SLA compliance.
• Identified operational gaps and implemented efficiency-driven improvement