samba lama
Dubai
Summary
Experienced professional with a proven track record in customer-driven management, entrepreneurial leadership, and long-range planning. Recognized for a hard-working nature and ability to contribute to team goals. Possessing excellent communication, time management, and computer skills, this reliable worker thrives on exceeding expectations. With a strong analytical and problem-solving mindset, driven and detail-oriented, always ready to take on any challenge. Strong organizational and multitasking abilities, coupled with a knack for technology, make a valuable asset to any team. Capable of analyzing data, developing strategies, and providing innovative solutions to complex problems. Seeking an opportunity to leverage skills and knowledge to contribute to the success of your team. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Skilled at troubleshooting and resolving complex issues while implementing innovative strategies to reduce costs and increase efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head of Fraud & Compliance Risk
ADIB Merchant Services, ADIB
02.2025 - Current
- Handling the merchant acquiring fraud monitoring and detection team along with Compliance team
- Involvement in the escalations due to the card scheme and local regulatory compliance, excessive fraud, chargeback and other client's complaint to sort out the issue and implement the preventive measures
- Presenting the executive summary, productivity status and key challenges and it’s potential impact to the senior management
- Ensure to risk and compliance incidents are logged on relevant system resolved on time
- Assuring the business unit is align with card scheme's compliance notifications along with KYC compliance, ODD, Screening, AML and Sharia compliance and according to the group policy
- Responsible for the team's performance in detecting and reducing fraud loss to the organization and no loss is sustained due to compliance related issues
- Performing of the quality check to maintain the quality of the job and staff's performance rating in the year end
- Co-ordination with the group compliance and group Fraud Risk management team chargeback team, settlement team and acquiring business team to align with Fraud Risk, regulatory compliance and sharia compliance requirements accordingly
- Involved in identifying the scope for process and system enhancement to improve the efficiency of the team
- Implemented best practices in monitoring systems to ensure optimal performance
- Lead a team with expertise in Fraud and Compliance Risk
AVP -Acquiring Fraud Detection
MAGNATI PAYMENT SOLUTIONS
10.2024 - 01.2025
- Handling the merchant acquiring fraud monitoring and detection team
- Involvement in the escalations due to the excessive fraud, chargeback and other client's complaint to sort out the issue and implement the preventive measures
- Co-ordination with the team in handling card scheme's noncompliance notifications for the merchants with excessive fraud and chargeback
- Responsible for the team's performance in detecting and reducing fraud loss to the organization
- Monthly system access review of the team members, performing of the quality check to maintain the quality of the job and staff's performance rating in the year end
- Co-ordination with the chargeback team, settlement team and acquiring business team to align fraud monitoring process with other stakeholders process and policies accordingly
- Involved in the key projects as a key contact point from Fraud Control and Risk Management side and participating in educating the key clients on current fraud trend and best practices to control the fraud
- Implemented best practices in monitoring systems to ensure optimal performance
- Lead a team of 5 in creating reports on system performance, user activity and data integrity
- Collaborated with IT staff to identify potential issues and develop solutions
- Recruited, hired and trained new employees for the monitoring team
MANAGER -MERCHANT ACQUIRING FRAUD MONITORING
MAGNATI PAYMENT SOLUTIONS
08.2023 - 09.2024
- Handling the merchant acquiring fraud monitoring and detection team
- Engaged in SOP review of the team on the regular basis and recommendation of the change in the process as and when required
- Involvement in the escalations due to the excessive fraud, chargeback and other client's complaint to sort out the issue and implement the preventive measures
- Co-ordination with the team in handling card scheme's noncompliance notifications for the merchants with excessive fraud and chargeback
- Responsible for the team's performance in detecting and reducing fraud loss to the organization
- Monthly system access review of the team members, performing of the quality check to maintain the quality of the job and staff's performance rating in the year end
- Co-ordination with the chargeback team, settlement team and acquiring business team to align fraud monitoring process with other stakeholders process and policies accordingly
- Involved in the key projects as a key contact point from Fraud Control and Risk Management side and participating in educating the key clients on current fraud trend and best practices to control the fraud
- Implemented best practices in monitoring systems to ensure optimal performance
- Lead a team of 5 in creating reports on system performance, user activity and data integrity
- Collaborated with IT staff to identify potential issues and develop solutions
MANAGER -CARD FRAUD INVESTIGATIONS
MAGNATI PAYMENT SOLUTIONS
04.2021 - 07.2023
- Conducting comprehensive investigation of confirmed Issuing and Acquiring card fraud incidents to find out the root cause and recommend the remediation plan accordingly
- Assist to maintain Fraud to Sales ratio within the card industry standards by applying preventive and corrective measures
- Prepare the Remediation Plan for the merchants highlighted through Visa for Visa Fraud Monitoring Program (VFMP) & MasterCard for EFM merchants highlighted in MasterCard Connect -Data Integrity Monitoring Program because of breaching card scheme's threshold throughout the work out period
- Assist to conduct Risk Control Self-Assessment (RCSA), BIA & BCP within the Unit
- Conduct the Risk Rule review on the regular basis and recommend the new rule parameter or amendment of the existing rule as per the current fraud trend
- Conducting mystery shopping and preparing comprehensive report accordingly for the merchants with high fraud and chargeback volume as per the set process
- Working on end to end with card schemes and relevant stakeholders to resolve the non-compliance cases highlighted as per BRAM (Brand Risk Assessment and Mitigation) from MasterCard and VIRP (Visa Integrity Risk Program) from Visa
- Reviewed case files and documents to assess progress on investigations and make recommendations for further action
- Identified operational process inefficiencies to recommend necessary improvements
SENIOR CARD RISK OFFICER
FIRST ABU DHABI BANK
01.2019 - 03.2021
- Involved in Card Fraud Detection for Merchant Acquiring Business which includes all the Acquiring Channels and Card's transaction monitoring for Issuing as well
- Working on globally recognized fraud tools like, Cyber source –Decision Manager (DM), MIGS, MPGS –Brighterion to implement fraud risk rules
- E—commerce merchant onboarding review and conduct scan through WRM system -WebCrawler and adding merchant to WebCrawler for ongoing risk & compliance scan
- Review of daily manual reports from fraud perspective before processing the settlement of the transactions towards Acquiring Merchant Bank Account
- Keeping co-ordination with chargeback team for fraud related cases to assist in recovering through chargeback process
- Identifying the suspicious merchants through MasterCard -Data Integrity Monitoring program and recommend the instant counteractive action
- Identifying Merchants with Excessive Fraud reports being received from Issuer Banks through Visa Online and MasterCard system
- Prepare and implement with immediate counteractive & preventive measure to safeguard Bank and Merchant from any further financial loss
- Holding the payment for any merchants that are detected with suspicious activity during transaction monitoring through real-time basis monitoring system and daily reports
- Conducting comprehensive investigation against the merchant Involving and handling end to end with the stakeholders for implementation of the new system within the department
- Preparing BRD documents for the new requirement within the team and forwarding concerned team for implementations
- Conducting Bi -Annual comprehensive rule review and providing recommendation for amendment and addition of new rules as per the current fraud trend for merchant acquiring business
FRAUD AND RISK ANALYST
MASHREQ BANK
06.2014 - 12.2018
- Managing Fraud Detection for Credit / Debit Cards & Merchant Acquiring Monitor transactional based spends on a 24/7 basis as per Bank's procedures, agreed service standards and in accordance with agreed controls and procedures
- Assist to maintain Fraud to Sales ratio with in the card industry standards by applying preventive and corrective measures
- Monitor transactions made on the bank's acquiring merchants on a daily basis based on the parameters set on the Risk Tools
- Keeping co-ordination with chargeback team for fraud related cases
- Ensuring that merchants are in line to the standard fraud and chargeback ratio
- Identify suspicious points of compromise based on confirmed fraud cases review (CPP)
- Sending transaction cancellation requests to Acquiring banks for any confirmed fraud transactions along with customer disputes handling
- Contacting issuing banks for transaction verification of any suspicious acquiring transactions
- Review dispute and fraud cases and provide TC (Temporary credit) if required
- Prepare write-off cases after losing the charge back rights
- Updating the Safe Watch AML Web Platform Adding and deleting company and individual names
- Ensure timely SAFE (MasterCard) and TC40 (Visa) fraud reporting
- Responsible for exercising judgment in interpreting Visa/MasterCard Operating Regulations to detect possible fraudulent transactions on cards & to resolve customer disputes on any unauthorized or fraudulent transactions and protect the bank's interest by minimizing transactional losses
- Providing credit card fraud awareness training to new and existing clients
- Reviewing NTB merchant cases for Ecommerce merchants and high risk category POS merchants
- Taking a decision on on-boarding of these merchants, and also deciding the MCC assigned to them
- Detect possible money laundering transactions on cards & report such transactions to Manager/Supervisor
- Usage of Web Crawler tool to review policies and content while onboarding e-commerce merchants
- Review and decision making on restoration/late presentation by merchant
- Reviewing pick up cards to check if there is any counterfeit card as per standard process
- Identifying the suspicious merchants through MasterCard MOST and recommend the instant counteractive action
SENIOR PERSONAL BANKER
Mashreq Bank
02.2012 - 06.2014
- Handling customer's query, service request and complaint
- Handling escalation calls and emails of the customers to resolve the issues and query
- Selling Easy cash, balance Transfer and Easy installment plans on credit cards
- Identifying the prospect customers and creating the leads for personal loan, overdraft, credit cards and several other products of bank to enhance the business scope of the Bank
- Retention of existing customers holding personal loan, car loan, mortgage and Credit Cards who is looking forward to change the and shift their financial product to another financial institution
Education
EXECUTIVE MBA - BANKING
Singhania University
01.2023
BACHELOR OF ARTS (B.A.) -
Lucknow University – Vidyant Degree College
01.2010
Skills
- Fraud Risk Detection, Investigation & Prevention
- Compliance Risk Detection, Investigation & Prevention
- Critical Thinking
- Team Player
- Excellent Communication
- Computer Skills
- Adaptability
- Time Management
- Team Leadership
- Conflict Resolution
Certification
- Advance Diploma in Computer Application, Indian Institute of Networking (IIN Centre) Lucknow, 01/01/07
- Certified Fraud Examiner (CFE), 10/01/22
Timeline
Head of Fraud & Compliance Risk
ADIB Merchant Services, ADIB
02.2025 - Current
AVP -Acquiring Fraud Detection
MAGNATI PAYMENT SOLUTIONS
10.2024 - 01.2025
MANAGER -MERCHANT ACQUIRING FRAUD MONITORING
MAGNATI PAYMENT SOLUTIONS
08.2023 - 09.2024
MANAGER -CARD FRAUD INVESTIGATIONS
MAGNATI PAYMENT SOLUTIONS
04.2021 - 07.2023
SENIOR CARD RISK OFFICER
FIRST ABU DHABI BANK
01.2019 - 03.2021
FRAUD AND RISK ANALYST
MASHREQ BANK
06.2014 - 12.2018
SENIOR PERSONAL BANKER
Mashreq Bank
02.2012 - 06.2014
BACHELOR OF ARTS (B.A.) -
Lucknow University – Vidyant Degree College
EXECUTIVE MBA - BANKING
Singhania University
Similar Profiles
Pavan Kumar MPavan Kumar M
Sr. Data Scientist at ADIB BankSr. Data Scientist at ADIB Bank
Hiba Al-AsmarHiba Al-Asmar
Operations Officer → Sr. Operations Officer → Documentation Specialist at Abu Dhabi Islamic Bank (ADIB)Operations Officer → Sr. Operations Officer → Documentation Specialist at Abu Dhabi Islamic Bank (ADIB)
Yanti KarmilaYanti Karmila
HC & FS at PT Adib Cold LogisticHC & FS at PT Adib Cold Logistic
SADIQ ABBASSADIQ ABBAS
Banking Advisor at Fintrek Marketing Management LLCBanking Advisor at Fintrek Marketing Management LLC
NAVAS MOHAMEDNAVAS MOHAMED
Digital Marketing Manager & Team Lead at Invisor Management Training LLCDigital Marketing Manager & Team Lead at Invisor Management Training LLC