Sameel Nalakath
Aviation
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
Certifications
1
1
Language
Work History
Supervisor
Noon.com, Security & Loss Prevention
Dubai
01.2021 - Current
- Perform risk assessments of the site & operations and give recommendations and action plans to the relevant stakeholders while reporting these to the S&LP HODs
- Conduct Security Compliance audits helping to ensure physical standards are in place
- Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Legal)
- Deliver SLP Refresher workshops and Induction for new joiners
- Coordinate with Government agencies at the site level as well as the regulatory authorities for all security-related equipment and subjects, (e.g., SIRA, SIA, etc.) and act as a point of contact for law enforcement authorities for emergency or critical circumstances
- Manage Physical security of sites through guarding service and monitor optimum functioning of electronic surveillance devices
- Organize and lead meetings with stakeholders on a weekly basis.
Duty Officer
Air India Limited
Dubai
06.2008 - 04.2020
- Manage all aspects of flight turnaround, including check-in, boarding, ramp services, cargo, catering, cleaning, document checks, customer service, security, and safety
- Submitting reports to responsible departments after conducting investigations and safety audits
- Coordinate with Flight Dispatch regarding flight plan, aircraft swapping, monitoring of weather reports as received from the met office, and refiling of flight plan with revised departure
- Prepare monthly station performance reports
- Business continuity plans (BCP) - Prepare effective BCP for handling flight disruptions and check-in system outages
- Train the team through briefings and exercises to ensure the team is well-prepared to handle such situations
Customer Service Supervisor
Air India Limited
Bangalore
03.2005 - 03.2008
- Supervised Airport operations of Air India flights including
- Pre-flight and Post-flight, Fuel finalization, and Filing of flight plans
- Coordinating RAMP activities for Airbus 320, 330-200,
- Boeing 747-400, 777-300, and 787-800 aircraft with the ground dispatcher
- Supervise Check-In counters, document checks, VIP handling, assisting the Handling agent at Check-In and boarding time in their queries regarding Tickets discrepancies, Baggage
- Weight, Transit Passengers, Documents checks to be carried out for foreign bodies, and ensuring smooth handling of passengers
- Monitoring LDM, PSM, PTM of Arrival Flight, and Departure flights, liaising with the Dispatcher and the ground handling for smooth movement of Passenger Disembarkation &
- Embarkations
- Experienced in Handling Passengers for Delayed Flights,
- Passengers for Transfers
- Maintaining Safety, Quality
- Standards, Security, and Passenger Service for the
Education
Bachelor’s - Business Administration
Annamalai University
Diploma - Customer Service Management
Aviation Safety, and Security-. In-house training for Air India - undefined
AIrindia In-house training - undefined
Diploma - Travel & Tourism
Diploma - Aviation and Airway Management and Operations
Skills
Priority management
Operations management
Staff Management
Team Building
Business planning
Training and mentoring
Flexible and Adaptable
Active Listening
Negotiation
Interpersonal Communication
Certification
Sameel Nalakath
Additional Information
- Awards , Star Award - Great Collaboration with the Ops Team and maximizing recovery. April 2022, Dubai, UAE Star Award - Delivering SLP Inductions in India and Sri Lanka.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Noon.com, Security & Loss Prevention
01.2021 - Current
Duty Officer
Air India Limited
06.2008 - 04.2020
Customer Service Supervisor
Air India Limited
03.2005 - 03.2008
Bachelor’s - Business Administration
Annamalai University