SAMEER IBRAHIM
IT Manager
Dubai
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 15+years of experience in the IT Industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Successful at optimizing security standards, improving planning processes and managing system implementation. Demonstrated skill in translating technical requirements to business solutions. Excellent record of building positive relationships with internal and external stakeholders.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
IT Manager
Bridgestone Middle East & Africa FZE
Dubai
07.2017 - Current
- In charge of organization's entire IT infrastructure and systems, which support 150+ users across 8 international sites.
- Provide leadership in planning and managing IT operations and production support, systems, and network operations
- Guided organizational technology strategy and roadmaps.
- Provide leadership, ownership, and accountability for IT Service
- Delivery function ensuring that industry-standard operating model is implemented and continually improved
- Interact with other department managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
- Responsible for design and implementation of BSMEA's Information Technology strategy as well as leading IT team to ensure its successful implementation
- Develops and executes business-driven IT strategy and roadmap that supports achievement of BSMEA's corporate goals
- Maintains IT strategic plans to ensure pragmatic, fit-for-purpose solutions, services and processes are implemented in key areas including IT service management, business applications/ERP,information management and IT security
- Monitors IT department's performance via KPI's and dashboards
- Ensures new and/or revised IT policies, procedures and guidelines are published as required.
- Ensure proper handling of IT Services and support Business Continuity
- Designing & reviewing - SLA, RPO, RTO, IT Service Catalogue
- Prepare BSMEA's IT OPEX and CAPEX budgets
- Manages and monitors actual and forecasted spending against budget
Senior IT Specialist
Bridgestone Middle East & Africa FZE
Dubai
09.2011 - 09.2017
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Modeled effective and constructive communication behaviors between department heads, low-level staff and senior leaders to improve cross-functional collaboration.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
IT Support Specialist
Bridgestone Middle East & Africa FZE
DUBAI
09.2006 - 09.2011
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Managed backup and recovery of data assets to safeguard system availability.
- Delivered onsite technical support for 50+ employees.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Junior Network Engineer
Jennesys Technologies
Bangalore
09.2004 - 07.2006
- Recommended network security standards and upgrades to management.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Education
Master of Science - Computer Applications
Anjaliammal University
Tamilnadu,India 04.2001 - 04.2004
Skills
Leadershipundefined
Accomplishments
Led the successful launch of various digitization softwares
- EClaim -Online Claim Management
- B-Connect -Online Ordering Platfrom
- BOARD-Budget and Forecast system
- Mobox-Tyre As a Service Platform
- Bpro-Marketing Platform
- AREA BSMEA-Loyalty Program for Fleets
- BSOffice Go Green-Eba WorkFlow Tool
Awards
- Bridgestone Champion 2021 for Digital transformation Initiatives
- Bridgestone Champion 2020
- Bridgestone Champion 2019 DAN-TOTSU OUR people Award
- BSMEA Award 2017 for Online Incentive Management Platform
Additional Information
- Awards , Bridgestone Champion 2021 for Digital transformation Initatives Bridgestone Champion 2020
- Driving License : , Holding a valid U.A.E and Indian driving License.
- Additional Information
Certification
MCSE
Timeline
IT Manager
Bridgestone Middle East & Africa FZE
07.2017 - Current
Senior IT Specialist
Bridgestone Middle East & Africa FZE
09.2011 - 09.2017
IT Support Specialist
Bridgestone Middle East & Africa FZE
09.2006 - 09.2011
CCNA
07-2006
MCSE
05-2006
Junior Network Engineer
Jennesys Technologies
09.2004 - 07.2006
Master of Science - Computer Applications
Anjaliammal University
04.2001 - 04.2004
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