Sameer Julius
Dubai,UAE
Summary
Dynamic professional with expertise in leadership and team management, customer service excellence, and staff training and scheduling. Adept at inventory and cost control, event and promotions planning, and multitasking with problem-solving skills. Proficient in Canva for graphic design, AI platforms for productivity and creative applications, as well as basic video and audio editing. Committed to fostering teamwork, time management, creativity, organisation, and meticulous recordkeeping to drive operational success.
Overview
20
20
years of professional experience
6022
6022
years of post-secondary education
1
1
Certification
Work history
Assistant F&B Manager
Dubai Parks & Resorts
Dubai, U.A.E
10.2025 - Current
- Delivered exceptional hospitality operations through effective leadership and staff management.
- Resolved customer complaints swiftly to maintain high service standards.
- Monitored inventory levels, minimising waste and ensuring efficient stock management.
- Collaborated with vendors to establish delivery schedules for cost-effective supply replenishment.
- Trained new employees to uphold company values and service excellence.
- Managed staff schedules to optimise workforce efficiency.
- Implemented rigorous quality control measures in food and drink preparation to enhance customer satisfaction.
Restaurant Manager
Maiz Tacos
05.2025 - 09.2025
- Directed daily restaurant operations to optimise guest experiences and enhance workflow efficiency.
- Trained and supervised staff while enforcing SOPs to uphold service excellence.
- Managed inventory and controlled costs to maximise profitability.
- Supported catering and special events, boosting brand awareness and driving sales.
- Trained new team members, enhanced service quality.
- Managed daily operations for smooth restaurant functioning.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
Restaurant Manager
Maiz Tacos
04.2025 - 09.2025
- Lead daily restaurant operations to ensure excellent guest experiences and efficient workflows.
- Train, supervise, and motivate staff while implementing SOPs to maintain high service standards.
- Manage inventory, control costs, and maximize profitability.
- Support catering and special events to enhance brand awareness and drive sales.
- Prepare weekly reports for owners, manage suppliers, and oversee all ordering and sales.
- Monitor customer feedback and implement improvements to maintain satisfaction.
- Trained new team members, enhanced service quality.
Assistant Restaurant Manager
Arte Fine Art Cakes & Restaurant - Dubai
Dubai
03.2024 - 01.2025
- Oversee and manage staff, ensuring proper training, scheduling, and high-quality customer service.
- Maintain excellent customer service, resolving complaints, and ensuring a memorable dining experience.
- Supervise daily restaurant operations, ensuring smooth service flow, cleanliness, and a welcoming atmosphere.
- Manage inventory, order supplies, control food costs, and ensure profitability within the restaurant's budget.
- Organize and promote art-themed events, exhibitions, and promotions to attract customers and enhance the restaurant's unique brand.
- Led staff training, scheduling, boosting service quality.
- Controlled costs, managed inventory, and boosted profit.
Assistant Restaurant Manager
Arte Fine Art Cakes & Restaurant - Dubai
Dubai
03.2024 - 01.2025
- Oversee and manage staff, ensuring proper training, scheduling, and high-quality customer service.
- Maintain excellent customer service, resolving complaints, and ensuring a memorable dining experience.
- Supervise daily restaurant operations, ensuring smooth service flow, cleanliness, and a welcoming atmosphere.
- Manage inventory, order supplies, control food costs, and ensure profitability within the restaurant's budget.
- Organize and promote art-themed events, exhibitions, and promotions to attract customers and enhance the restaurant's unique brand.
- Led staff training, scheduling, boosting service quality.
- Controlled costs, managed inventory, and boosted profit.
Assistant Restaurant Manager
1762 Gourmet Deli | Appetite Catering Services llc.
11.2021 - 11.2023
- Assist in managing daily restaurant operations, ensuring efficiency and high service standards.
- Staff Supervision: Train, schedule, and support staff to maintain a positive, productive work environment.
- Customer Service: Address guest needs, handle complaints, and ensure excellent customer experiences.
- Inventory & Supplies: Oversee inventory, order supplies, and manage stock levels.
- Boosted operational efficiency and high service standards daily.
- Trained staff to cultivate a positive, productive team environment.
Assistant Restaurant Manager
1762 Gourmet Deli | Appetite Catering Services llc.
11.2021 - 11.2023
- Assist in managing daily restaurant operations, ensuring efficiency and high service standards.
- Staff Supervision: Train, schedule, and support staff to maintain a positive, productive work environment.
- Customer Service: Address guest needs, handle complaints, and ensure excellent customer experiences.
- Inventory & Supplies: Oversee inventory, order supplies, and manage stock levels.
- Boosted operational efficiency and high service standards daily.
- Trained staff to cultivate a positive, productive team environment.
Server Trainer
PF CHANG'S M.H ALSHAYA CO
08.2012 - 09.2021
- Train new servers on menu items, service protocols, and restaurant standards.
- Conduct ongoing training to improve team performance and customer service skills.
- Monitor service quality, ensuring staff follow procedures and meet customer expectations.
- Provide constructive feedback and coach servers on improving efficiency and guest interactions.
- Assist in shifts when needed, demonstrating exemplary service and problem-solving skills.
- Led ongoing team coaching to boost service skills.
- Monitored quality to meet and exceed expectations.
- Trained new servers on menu and service standards.
Server Trainer
PF CHANG'S M.H ALSHAYA CO
08.2012 - 09.2021
- Train new servers on menu items, service protocols, and restaurant standards.
- Conduct ongoing training to improve team performance and customer service skills.
- Monitor service quality, ensuring staff follow procedures and meet customer expectations.
- Provide constructive feedback and coach servers on improving efficiency and guest interactions.
- Assist in shifts when needed, demonstrating exemplary service and problem-solving skills.
- Led ongoing team coaching to boost service skills.
- Monitored quality to meet and exceed expectations.
- Trained new servers on menu and service standards.
Shifts Supervisor
PIZZA HUT PAKISTAN
03.2006 - 05.2012
- Manage daily shift activities, ensuring smooth and efficient workflow.
- Lead, support, and motivate team members, handling assignments and resolving conflicts.
- Ensure all tasks meet company standards for quality and customer satisfaction.
- Address any operational or customer service issues that arise during the shift.
- Document shift activities, report on productivity, and relay important updates to management.
- Achieved high-quality standards for customer satisfaction.
Shifts Supervisor
PIZZA HUT PAKISTAN
03.2006 - 05.2012
- Manage daily shift activities, ensuring smooth and efficient workflow.
- Lead, support, and motivate team members, handling assignments and resolving conflicts.
- Ensure all tasks meet company standards for quality and customer satisfaction.
- Address any operational or customer service issues that arise during the shift.
- Document shift activities, report on productivity, and relay important updates to management.
- Achieved high-quality standards for customer satisfaction.
Education
Bachelor of Commerce - Commerce
Board of Karachi University
KarachiIntermediate - Computer Science
Board of Intermediate
Karachi2004
Secondary School Certificate (SSC) -
Board of Intermediate
Karachi2004
Skills
- Leadership & Team Management
- Customer Service Excellence
- Staff Training & Scheduling
- Inventory & Cost Control
- Teamwork
- Time Management
- Event & Promotions Planning
- Multitasking & Problem Solving
- Creativity & Organization
- Recordkeeping
- Canva – Graphic design and content creation
- AI platforms – Productivity and creative applications
- Basic video and audio editing – Using various software for simple edits
Certification
- Person in charge (PIC) safevast training academy Feb-2023
- Certificate in front office/guest service, covering guest relations, reservation systems, and front desk operations (Pakistan institute of tourism & hotel management) Aug-2011
- Certificate in hardware & software (Pak College of computer & business education) Mar-2010
- Completed a full MS Office course (Word, Excel, PowerPoint, Outlook) 2008.
- Category-Light Motor Vehicle (LMV)
REFERENCE
Stojche, Kalchinoski, Head of operations | F&B Operations, skalchinoski@outlook.com, 0565789642
Timeline
Assistant F&B Manager
Dubai Parks & Resorts
10.2025 - Current
Restaurant Manager
Maiz Tacos
05.2025 - 09.2025
Restaurant Manager
Maiz Tacos
04.2025 - 09.2025
Assistant Restaurant Manager
Arte Fine Art Cakes & Restaurant - Dubai
03.2024 - 01.2025
Assistant Restaurant Manager
Arte Fine Art Cakes & Restaurant - Dubai
03.2024 - 01.2025
Assistant Restaurant Manager
1762 Gourmet Deli | Appetite Catering Services llc.
11.2021 - 11.2023
Assistant Restaurant Manager
1762 Gourmet Deli | Appetite Catering Services llc.
11.2021 - 11.2023
Server Trainer
PF CHANG'S M.H ALSHAYA CO
08.2012 - 09.2021
Server Trainer
PF CHANG'S M.H ALSHAYA CO
08.2012 - 09.2021
Shifts Supervisor
PIZZA HUT PAKISTAN
03.2006 - 05.2012
Shifts Supervisor
PIZZA HUT PAKISTAN
03.2006 - 05.2012
Bachelor of Commerce - Commerce
Board of Karachi University
Intermediate - Computer Science
Board of Intermediate
Secondary School Certificate (SSC) -
Board of Intermediate