Sameer Shaikh

IT Support Specialist: Highly skilled professional with extensive organizational experience, specializing in IT Support, Network Security, and Administration.

Network Security Expertise: Strong background in network security, including vulnerability assessments, malware mitigation, and phishing threat prevention.

Technical Verification: Extensive experience in verifying technical specifications, collaborating with clients and vendors, and ensuring the adequacy, accuracy, and functionality of IT systems.

Strategic Planning: Proven ability to spearhead meetings with departmental managers, propose changes, and develop actionable plans to enhance existing solutions and drive successful outcomes.

Digital Banking Projects: Adept at executing hardware procurement, installation, and configuration while ensuring secure access and application hardening for Digital Banking Projects.

Infrastructure Maintenance: Proficient in maintaining company hardware and software infrastructure in adherence to best practices, industry standards, and internal policies.

Troubleshooting Expertise: Exceptional troubleshooting skills with a track record of proactively identifying and resolving complex hardware and network system issues.

Tier 2 IT Support: Strong expertise in providing Tier 2 IT support to non-technical users through responsive desk-side assistance, delivering comprehensive solutions and excellent customer service.

Security Measures: Demonstrated ability to simplify complex security measures, educate users about malware and phishing threats, and implement effective measures to mitigate risks.

Vendor Relationship Management: Excellent communication and relationship-building skills, fostering strong partnerships with vendors and suppliers to optimize procurement operations.

Core Competencies: Vulnerability Testing, Active Directory, IT Support, M365 Administration, AV Presentation, ISMS Training, IT Infrastructure, Cybersecurity, Cross-functional Coordination, Network Security, Security Administration, Software Deployments, Team Management, Stakeholder Management

• Microsoft Certified Fundamental Azure Infrastructure
• Enabling Office 365 Services - Microsoft
• ITIL V3 Foundation