Sameer Syed

• Head overall Sales, Service, Products P&L, Projects and Innovations function for Merchant Acquiring
• Build and deliver a sustainable business model that is both transparent and robust
• Direct the overall management of the Sales & Service business unit including the budget and the P&L
• Initiate, develop and implement strategies to meet organizational goals and Vision
• Provide strong leadership and communicate effectively with all internal stakeholders at CxO levels
• Initiate, develop and implement plans, KYC/AML/Credit policies, procedures and directives
• Leading Sales and Service team with a total resource strength of 50+ members
• Regular updates to Senior Management including Wholesale Banking and Commercial Banking Heads
• Responsible for key business drivers covering merchant sales, interchange and foreign exchange DCC revenue
• Management of E-commerce acquiring sales, constantly enhancing our payment gateway infrastructure, and responsible for the single Regional Platform leveraged across multiple regions supporting >35 currencies, tailored to various industry merchants.

• Region – Brand Services
• Key Deliverables:
• Managing JCB Brand Services for a geographically defined subset of the MENA Region
• Devise and agree to an operating plan, including product offerings, Services and Client Management, Client/Partner communication and workshops, sales, implementation support and program management advice
• Ensuring achievement of product business goals/targets for volumes and P&L
• Accountable for regional results for the overall Brand Services, through support of and knowledge transfer to business development staff to meet sales/volume/revenue targets
• Executing deployment of Infrastructure and Category Development initiatives in the region including risk Management and new service deployment
• Conducting business performance analysis, identifying key product metrics and profitability drivers
• Developing promotion plans with partners to increase JCB awareness and acceptance.

Handling Key Blue Chip Merchants(Portfolio Value of above 4.5 Billion with 10% annual growth)

• Develop Annual Plans for Acquiring Business involving sales, volume, technology initiatives and potential merchant partners
• Responsible for developing and executing sales plan by territory and merchant segments across UAE
• Work closely with the Corporate Banking team to grow penetration of POS business
• Proactively manage sales against variances and/or competitor activity, including development of appropriate strategies to recover performance
• Train, counsel and inform subordinate staff on policies, goals, practices and procedures through individual meetings, staff meetings and training programs
• Catering to the Ecommerce Payment Gateway Services for the Merchants, and ensuring adherence of SLA
• Handling various Key Accounts and emphasizing on the revenue growth of the organization through Dynamic Currency Conversion (DCC), E-Comm, MPOS by providing appropriate trainings to the enrolled Merchants.

• Business and Service Delivery Issuing/Acquiring
• Key Deliverables:
• Overseeing business development and client service initiatives for all products of the company, conducting research on the various banks in the MENA region to ascertain possible clientele for business development among untapped sectors
• Revenue flow prediction on a quarterly basis
• Identify priorities and high-level strategies for improving Customer Loyalty and driving business results
• Implementing, monitoring and reporting on performance achieved against targets envisaged in the sales plan and devising strategies to maximize performance
• Formulating annual maintenance contracts (AMC) for customers, overseeing the agreement inking process and expedite progression of the contract to ensure payments are streamlined and account relationships are formalized
• Representing organization in the events like Cartes France, Cards Middle East, GITEX, IBEX etc.

• Yahoo DSL Troubleshooting
• Key Deliverables:
• Customer Support for a U.S based DSL troubleshooting process
• Implied techniques which helped reducing average handling time of the colleagues across the Process and inturn saved revenue and proved beneficial to the Organization
• Was responsible for the adherence to SLA’s like Average Handling Time, Quality, C-SAT Survey analysis etc